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a95khir0sn50's avatar
2 months ago
Solved

Game crashes when loading into Belsavis

Earlier, on my main character, I tried to get to Belsavis to do Heroic missions. The loading screen appeared and loaded to about 80%, then froze completely. About a minute later, the game crashed. When I tried to log in on another character, it said that my main character (Rythitto Ozakom, Sith Inquisitor) was currently logged in. Today, I tried again, and the game immediately crashed. I logged in on another character (Esmonda Hylphir, Republic Trooper) and was doing the main story - no issues until I needed to go to Belsavis. Everything was fine up to getting to Belsavis Orbital Station, but as soon as I clicked the button to go to the planet, the game crashed immediately.

The launcher does not give me an option to repair game files, and I've already tried restarting my computer and reinstalling the game entirely. Any help would be greatly appreciated.

9 Replies

  • Just to be sure, the repair option is only available after login and the play button is lit if the launcher detects an issue

    if the install is via steam it needs to be done as file verification in steam not a repair on the launcher


  • I took a look at the repair option again, and there’s nothing indicating that I need to repair game files. I am using the standalone launcher, not Steam.


  • proxos666's avatar
    proxos666
    Hero+
    2 months ago

    The only other option is try a clean install if the repair isnt detecting an issue

  • I did mention that I tried already, but I will try again once I have a chance. Would it be helpful if I provided logs of some kind?

  • proxos666's avatar
    proxos666
    Hero+
    2 months ago

    crashing on load into some planets is also possible on a system that does not meet the game requirements for Vram, in these cases only workaround is to try and lower gfx settings to all low and see if loads ok

  • Here is the DxDiag file. I have also tried lowering graphics settings all the way, but it still crashes once the loading screen reaches ~90%.

    edit: I can also provide a .dmp file if that's helpful; it looks like bugsplat sends it as part of crash reports.

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