Since yesterday 1 of 2 accounts have been unable to log into Eben Hawk. We've contacted customer support who indicated they knew of the issue and try back in 10-15 min. It's been almost 24 hours and the same answer is given. Check the dev blogs for status update and keep trying. Here on the forums there's no update not even acknowledgement of an issue. Can anyone on the CS team shed some light on status and solution?
thanks
On the 1 account that can't login, what is happening when you login? Is it all characters on the account or some? I've done a search and cannot find any threads on the main site about a server issue in general so I'm wondering if it's account related.
What specifically did Customer Service say was the issue? I find it odd that if it is an issue why aren't there a larger voice on the forum about the server. Are both accounts on the same computer? If not what anti-virus are you using on the one that is having the issue?
Are they getting an error when they try to log in? How far are they getting the server select screen, character screen, just the launcher? How is it locked out? Can you attach a screenshot of what they are seeing?
Where any of the characters on that server recently logged out in a Guild Ship ?
If you are in a position to phone them easily , ask for all the characters to be moved to fleet, if character is under level ten moved to a starter world.
Another thing you can try is submit a ingame ticket from another server detailing the issue as well.
This is a server side issue best I can gather
At any point did the target hero(es) encounter a server transfer recently? As an alternative option you could potentially use a server transfer out and back into the prompt the character to drop out of maintenance. This is not optimal of course, and depending on what items you had, mail and the like, could be detrimental...however you would be able to see how deep of a problem it is if the character cannot be accessed on the main website as well. If you do the transfer, you can always request the cartel coins be refunded based on your ticket management issues thereafter.
