Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

Problem with ear2.SanJose1.Level3.net

I seem to be getting a lot of ping spikes. Looks like ae-4-90.ear2.SanJose1.Level3.net  is having some problems. The winMTR log is below.

Spoiler

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          RT-AC3200-0570 -    0 |  210 |  210 |    0 |    0 |    2 |    1 |
|          1.64.156.175.unknown.m1.com.sg -   14 |  137 |  119 |    0 |    5 |   82 |    3 |
|        242.246.65.202.unknown.m1.com.sg -   14 |  137 |  119 |    0 |    5 |   12 |    9 |
|        241.246.65.202.unknown.m1.com.sg -   14 |  137 |  119 |    0 |    4 |   56 |    3 |
|        162.246.65.202.unknown.m1.com.sg -   14 |  137 |  119 |    0 |    4 |   39 |    3 |
|ix-2-1-2-602.tcore1.SVW-Singapore.as6453.net -   14 |  137 |  119 |    0 |    3 |   20 |    3 |
|  if-2-2.tcore2.SVW-Singapore.as6453.net -   14 |  137 |  119 |    0 |  175 |  185 |  175 |
|if-7-2.tcore2.LVW-Los-Angeles.as6453.net -   14 |  137 |  119 |    0 |  175 |  184 |  175 |
|        ae6.edge1.losangeles6.level3.net -   14 |  137 |  119 |    0 |  176 |  228 |  192 |
|        ae-4-90.ear2.SanJose1.Level3.net -   19 |  112 |   91 |    0 |  472 | 3810 | 3387 |
|        ae-4-90.ear2.SanJose1.Level3.net -   19 |  112 |   91 |    0 |  475 | 3810 | 3484 |
|                            4.28.172.102 -   14 |  137 |  119 |    0 |  184 |  187 |  184 |
|                          159.153.68.252 -   14 |  137 |  119 |    0 |  187 |  196 |  187 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

22 Replies

  • proxos666's avatar
    proxos666
    Hero+
    11 years ago

    @leto_cleon

    if I am reading this right you have a packet loss issue across your link

                           RT-AC3200-0570 -    0 |  210 |  210 |    0 |    0 |    2 |    1 |
    |          1.64.156.175.unknown.m1.com.sg -   14 |  137 |  119 |    0 |    5 |   82 |    3 |

    As you can see it affects all further hops

  • Anonymous's avatar
    Anonymous
    11 years ago

    Here's the latest log. The packet loss seems to have improved quite abit but ear2.SanJose1.Level3.net looks like its still having some problems

    Spoiler
    |------------------------------------------------------------------------------------------|
    |                                      WinMTR statistics                                   |
    |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    |                          RT-AC3200-0570 -    3 |  230 |  224 |    0 |    0 |    3 |    0 |
    |          1.64.156.175.unknown.m1.com.sg -    0 |  256 |  256 |    2 |    5 |   28 |    4 |
    |        242.246.65.202.unknown.m1.com.sg -    0 |  256 |  256 |    4 |    6 |   30 |    6 |
    |        241.246.65.202.unknown.m1.com.sg -    0 |  256 |  256 |    2 |    4 |   59 |    3 |
    |        162.246.65.202.unknown.m1.com.sg -    0 |  256 |  256 |    2 |    5 |   61 |    3 |
    |ix-2-1-2-602.tcore1.SVW-Singapore.as6453.net -    0 |  256 |  256 |    2 |    3 |   44 |    3 |
    |  if-2-2.tcore2.SVW-Singapore.as6453.net -    1 |  248 |  246 |  174 |  175 |  187 |  175 |
    |if-7-2.tcore2.LVW-Los-Angeles.as6453.net -    0 |  256 |  256 |  174 |  175 |  186 |  175 |
    |        ae6.edge1.losangeles6.level3.net -    0 |  255 |  255 |  175 |  179 |  272 |  175 |
    |        ae-4-90.ear2.SanJose1.Level3.net -    4 |  206 |  198 |  183 |  350 | 3289 | 1389 |
    |        ae-4-90.ear2.SanJose1.Level3.net -    4 |  206 |  198 |  183 |  350 | 3289 | 1389 |
    |                            4.28.172.102 -    0 |  255 |  255 |  183 |  184 |  192 |  184 |
    |                          159.153.68.252 -    0 |  256 |  256 |  186 |  187 |  214 |  187 |
    |________________________________________________|______|______|______|______|______|______|
       WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
  • proxos666's avatar
    proxos666
    Hero+
    11 years ago

    @leto_cleon

    Hey Leto , this is a good read  in particular page 33 and 37

    apart from the 3% packet loss at the router itself , nothing seems overly concerning

    Try the free trial off www.wtfast.com and see if it stabilises what you are seeing ingame 

  • Anonymous's avatar
    Anonymous
    11 years ago

    The thing is in game at the moment, the game is very unresponsive just accepting rewards, opening a vendor, and even moving through an empty area.

    WTFast is running but the stats seem much worse.

    Spoiler

    Ping current wtfast:           175
    Ping current internet:           226
    Ping current AS Adv:            -1
    Ping average wtfast:           176
    Ping average internet:           223
    Ping average AS Adv:            -1
    Ping spike wtfast:             3
    Ping spike internet:             0
    Ping spike AS Adv:             0
    Ping flux wtfast:           285
    Ping flux internet:             0
    Ping flux AS Adv:             0
    Ping lost wtfast:           138
    Ping lost internet:           358
    Ping lost AS Adv:             0
    Ping fail wtfast:           141
    Ping fail internet:           358
    Ping fail AS Adv:             0
    Ping current imp:            23
    Ping current imp (AS):             0
    Ping average imp:            21
    Ping average imp (AS):             0
    Ping spike imp:                 0
    Ping spike imp (AS):             0
    Ping flux imp:                 0
    Ping flux imp (AS):             0
    Ping lost imp:                61
    Ping lost imp (AS):           100
    Ping fail imp:                61
    Ping fail imp (AS):           100
    Overall imp:                40

    2015-10-22 09:42:46
    RT-AC3200-0570                             1      20.22        742        592          0          0         17          0          0          0                 1.14
    1.64.156.175.unknown.m1.com.sg             2      11.86        742        654          3          8        417          6          9        147                23.14
    242.246.65.202.unknown.m1.com.sg           3       3.91        742        713          4          7        862          7          3        344                32.56
    241.246.65.202.unknown.m1.com.sg           4       1.35        742        732          2          5        740          3          2        714                37.21
    37.246.65.202.unknown.m1.com.sg            5       0.67        742        737          3          4        492          3          1        492                18.16
    21.246.65.202.unknown.m1.com.sg            6       0.54        742        738          3          9        770          4         11        190                39.02
    13335.sgw.equinix.com                      7       7.41        742        687          3          5        521          4          2        457                24.72
    Target WTFast.com                          8       1.48        742        731          3          3         12          4          0          0                 0.67

  • proxos666's avatar
    proxos666
    Hero+
    11 years ago

    @leto_cleon

    Your showing packet loss at the router   sent 742  received  592  

    If wireless go wired direct to the router see if it persists , 0 ms suggest you are wired though

    That packet loss is moving forward affecting all hops this is likely the reason for the ingame issue as well

  • Anonymous's avatar
    Anonymous
    11 years ago

    Hmm... I'm using wired. I switched the entire home network off for more than an hour earlier and turned it back on and the problem still persists.For wtfast, maybe I need to open the wtfast port on the router. That however does not seem to be the main problem though. Using wtfast and just a normal connection, in game responsiveness has been atrocious. The only culprit I am able to point to is ear2.SanJose1.Level3.net where 3k+ ping spikes are recorded.

  • proxos666's avatar
    proxos666
    Hero+
    11 years ago

    @leto_cleon

    Your very first post is showing a consistent 14% loss

    Open two command prompts as administrator

    Spoiler

    in the first type

    ping -t 192.168.1.1 

    (presumed this is your router IP) press enter

    in the second command prompt type

    ping -t 175.156.64.1

    press enter

    Run the game in window mode and keep an eye on these 2 command prompts for spikes and packet loss occurring

    after 5 min or so playing in game you can press CTRL C to bring up statistics

    I am getting loss myself at 175.156.64.1

    Ping statistics for 175.156.64.1:
        Packets: Sent = 33, Received = 29, Lost = 4 (12% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 168ms, Maximum = 171ms, Average = 169ms

    as opposed to my ping to my local hop


    Ping statistics for 59.167.145.34:
        Packets: Sent = 26, Received = 26, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 1ms, Maximum = 4ms, Average = 2ms

    See what you are seeing at your end

  • Anonymous's avatar
    Anonymous
    11 years ago

    Servers are down at the moment but here's the results

    Ping statistics for 192.168.1.1:
        Packets: Sent = 98, Received = 98, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 0ms, Maximum = 1ms, Average = 0ms

    Ping statistics for 175.156.64.1:
        Packets: Sent = 101, Received = 101, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 2ms, Maximum = 3ms, Average = 2ms

    Ping statistics for 159.153.68.252:
        Packets: Sent = 71, Received = 71, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 187ms, Maximum = 190ms, Average = 187ms

  • proxos666's avatar
    proxos666
    Hero+
    11 years ago

    @leto_cleon

    They look fine , this may not be showing up until under load.

    may have to wait until after maintenance to confirm they still look like this

    I am trying to ascertain why the packet loss appearing , this is what will hurt a connection more then a ping spike.

    I am in Australia so I will be asleep by the time the servers are back up

    Where all the previous tests done with the game running ? it is possible for a connection to look ok until under load

    If it is only appearing with swtor running , I would look at the firewall in the router initially.

    Testing remotely is difficult so want to eliminate the closest question on the results and move outwards.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Except for the ping -t ones, the rest of the tests were done while the game was running.

    Here is what winmtr looks like at the moment with the servers down:

    Spoiler

    |------------------------------------------------------------------------------------------|
    |                                      WinMTR statistics                                   |
    |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    |                          RT-AC3200-0570 -    0 |  132 |  132 |    0 |    0 |    0 |    0 |
    |          1.64.156.175.unknown.m1.com.sg -    0 |  132 |  132 |    2 |    6 |   38 |    4 |
    |        242.246.65.202.unknown.m1.com.sg -    0 |  132 |  132 |    4 |    8 |   93 |    5 |
    |        241.246.65.202.unknown.m1.com.sg -    0 |  132 |  132 |    2 |    3 |   30 |    3 |
    |        162.246.65.202.unknown.m1.com.sg -    0 |  132 |  132 |    2 |    4 |   62 |    3 |
    |ix-2-1-2-602.tcore1.SVW-Singapore.as6453.net -    0 |  132 |  132 |    2 |    3 |   21 |    3 |
    |  if-2-2.tcore2.SVW-Singapore.as6453.net -    0 |  132 |  132 |  174 |  175 |  179 |  176 |
    |if-7-2.tcore2.LVW-Los-Angeles.as6453.net -    0 |  132 |  132 |  174 |  175 |  182 |  175 |
    |        ae6.edge1.losangeles6.level3.net -    0 |  132 |  132 |  174 |  176 |  197 |  176 |
    |        ae-4-90.ear2.SanJose1.Level3.net -    5 |  101 |   96 |  184 |  363 | 4400 |  184 |
    |        ae-4-90.ear2.SanJose1.Level3.net -    6 |  101 |   95 |  183 |  320 | 4424 |  184 |
    |                            4.28.172.102 -    0 |  132 |  132 |  183 |  184 |  186 |  185 |
    |                          159.153.68.252 -    0 |  132 |  132 |  186 |  187 |  198 |  187 |
    |________________________________________________|______|______|______|______|______|______|
       WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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