Forum Discussion
14 Replies
- proxos6664 years agoHero+
Have you done the directions per https://answers.ea.com/t5/General-Discussion-Technical/Steam-subscription-not-working/m-p/11293494#M85823 ?
- @proxos666 yes, I changed the password on the swtor account and ea account, but nothing has changed
- proxos6664 years agoHero+
can you login to the EA account persona hilmadara and post here ? that account still shows being disabled
- @proxos666 I log in through the HiL_Madara account data and it launches this account anyway I don't know why and whether there will be changes if I change the password again
- proxos6664 years agoHero+
this account uses your email on the swtor account ?
- @proxos666 Yes the swtor account and the ea account use the same email I can even write his address
- proxos6664 years agoHero+
let me check this isnt a gmail / googlemail type thing that makes different accounts even though they are thesame mailbox
- proxos6664 years agoHero+
ok just rechecked the ea account Hilmadara uses a mail.ru email
- proxos6664 years agoHero+
ok support searched and it is the same mail ( seems the _ is not showing) searched with both Hilmadara and Hil_madara and found same account
checking if it is still disabled .... - proxos6664 years agoHero+
ea account is active
what they dont have is the screenshots and if you have sent them from the mail.ru address they likley wont get there ( not sure why think it is due to being a html email
Best to email the screenshots from a different email domain and include the swtor username