Re: cant subscribe

@rascaljamie1 

Support are placing the 7 purchases you have into the refund queue as they are still open and need to close to refund, so they will process back

support seem to think your account is good now and future purchases will work as intended

Hey I'm having trouble as well My account DylanbezzNGNL was connected on steam and i have had a subscription on there for a while and my most recent renewal went through on steam on 6th May but I haven't got it the subscription anymore when I log on through steam even tried paying for 60 days game time to see if that worked but I still have preferred status and I'm not subscribed any chance any one can help? 

Thanks! 

@dylanbezz01 

Email per the steam sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

can check the account and that the email is there when support come online in about 10 hrs

I had Problems with subscribing this morning because swtor didnt accept my paypal for some reason. After subscribing with a different paypal it worked but i didnt get my subscribiton yet. I waited some time but nothing happened.
My swtor name is :"MoonlightD"

@xMoonlightD 

Support are adding 60 days game time and have placed 4 x unconfirmed purchases into the refund queue to be refunded if they close off in the system

so you should be sorted now

@dylanbezz01 

Support can see your subscribed now , however they have no email from you regarding the steam purchase

@proxos666hi i need change payment method subscription and only error and link on EA.. please help me .. game name Flowik and swtor Cornys

@Flowsin 

You need to reset the password on the linked EA account that account has no persona (not Flowsin that your posting on now ) that EA account uses a different gmail email then what is on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

having the same issue.  Can't get in contact with customer support?  How did you fix it?  

I too pay by PayPal and it shows its still active... Don't have an option to change payment method since it just keeps coming up with SWTOR are experiencing issues with my account.  This is not good service!

@T3MPLAR8 

swtor username ?

SWTOR Username:  STALKERLICIOUS

@T3MPLAR8 

Have you deleted an EA account ? 

You will need to call swtor support regarding this swtor account when the lines open on Monday

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@T3MPLAR8 

an ea and swtor account are permnately connected , you will know the connected ea account as it will have the transactions from swtor

i suspect the ea account you have deleted was the linked ea account to that swtor account, it is not possible to change the linkage

edit - just to clarify the issue , deleting the linked ea account permanately breaks the linked swtor account see https://help.ea.com/en-us/help/account/close-ea-account

Deleting your EA Account will permanently break your Pogo or SW:TOR account. We cannot restore Pogo or SW:TOR accounts when this happens, so we recommend you keep your account active or temporarily deactivate it.

@T3MPLAR8 

If it is how i think , what this means is that the swtor account STALKERLICIOUS is broken and you can never subscribe with it 

this means creating a new swtor account is the answer ot be able to subscribe

note though according to this article : https://help.ea.com/en/help/account/close-ea-account/

"Restoring deleted accounts
  If you want to regain access to your account once we’ve deleted it, you may be able to reset the password to get back in. You’ll only be able to do this if you haven’t already created another EA Account using the same email address that was on the account when it was deleted.
If you’ve already made a new account, you can change the email address on that account to reset the password for the deleted one."

Hey!

My account name is RasmusHoynala. I tried to sub today for 30 days, but it gave me the error message that something went wrong. Then i tried the 60 day option and got the same message, but my card got a preauthorised charge?

Hello wondering if anyone can help me here.

I subscribed on steam and was charged but I didnt get the subscription activated. i emailed [edit: email address removed] but they just told me to call their number. im living in a different country and calling a overseas country would cost a bomb.

@DuhKraken 

swtor username ?

@DuhKraken 

will have a response in 3 hrs from support

@RasmusHoynala 

You need to reset the password on the linked EA account that account has the persona vohva (not RasmusHoynala your posting on) that EA account uses the same gmail email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared