Re: Screen goes black and crashed back to desktop on clicking "PLAY"

Yeah that thread is what i went off of at first. 

this is my original client settings file:

[Renderer]
AntiAliasingLevel = 4
AtlasQuality = 0
Buckets = 5
D3DFullScreen = false
DYDDrawDistancePreset = 2
EnableSSAO = true
GraphicsDeviceId = 6918
GraphicsQuality = 5
Height = 1440
MeshLODQuality = 1
NativeHeight = 1440
NativeWidth = 2560
ShadowMapNumCascades = 8
ShadowMapResolution = 2048
SpeedTreeDistanceScale = 1.25
TextureAnisotropy = 16
Width = 2560
WindowX = 0
WindowY = 0
CodeVersionChanged = true
LastCodeVersionRun = 1
NewBucket = 5

[Game]
MoviesFolder = ..\..\Movies
SwtorRegKey = SOFTWARE\BioWare\Star Wars - The Old Republic

the second one that i got from somebody else is this:

[Renderer]
AntiAliasingLevel = 4
AtlasQuality = 0
Buckets = 5
D3DFullScreen = false
DYDDrawDistancePreset = 3
EnableSSAO = true
GraphicsDeviceId = 6918
GraphicsQuality = 6
Height = 1440
MeshLODQuality = 1
NativeHeight = 1440
NativeWidth = 2560
ShadowMapNumCascades = 8
ShadowMapResolution = 2048
SpeedTreeDistanceScale = 1.25
TextureAnisotropy = 16
Width = 2560
WindowX = 0
WindowY = 0
CodeVersionChanged = false
LastCodeVersionRun = 1
NewBucket = 5
EnableDistortion = true
RefreshRate = 165
VerticalSyncState = true
TextureQuality = 0
EnableBloom = true
doBlobShadows = true
AllowDepthOfField = true
doShadows = true
ShaderSet = 9
PlantDensity = 100
FullScreen = false

[Game]
MoviesFolder = ..\..\Movies
SwtorRegKey = SOFTWARE\BioWare\Star Wars - The Old Republic

also attached the dxdiag

@Littletimer 

dxdiag says swtor is crashing via P4: d3d9.dll  which is the nvidia driver 

why is the question now, ensure no game overlays are trying to load for now too

paste the below (which is following the directions in the link i provided) that is what you should try first not what you pasted 

AntiAliasingLevel = 4
AtlasQuality = 0
Buckets = 5
D3DFullScreen = false

Fullscreen = false

RefreshRate = 60
DYDDrawDistancePreset = 2
EnableSSAO = true
GraphicsDeviceId = 6918
GraphicsQuality = 5
Height = 1440
MeshLODQuality = 1
NativeHeight = 1440
NativeWidth = 2560
ShadowMapNumCascades = 8
ShadowMapResolution = 2048
SpeedTreeDistanceScale = 1.25
TextureAnisotropy = 16
Width = 2560
WindowX = 0
WindowY = 0
CodeVersionChanged = true
LastCodeVersionRun = 1
NewBucket = 5

[Game]
MoviesFolder = ..\..\Movies
SwtorRegKey = SOFTWARE\BioWare\Star Wars - The Old Republic

I have steam overlay disabled in the settings. I pasted what you put into the settings.ini and still the same result.

My video drivers are up to date as well if that is any help.

@Littletimer 

i would use https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3576 to remove all trace of the current video driver and then do a clean install and see if it persists

@Littletimer 

it also cant hurt to update your windows 10 install your 2 versions behind at moment using 2004 (19041) latest is 21H1 (19043)

https://docs.microsoft.com/en-us/windows/release-health/release-information

also install all options updates especially for C++ and .NET

Alright, i did the windows update, restarted, tried the game and had no change.

then I followed the guide for that DDU and did a clean install of my video drivers and it still does the exact same thing.

@Littletimer 

very odd dll to crash with , try setting as a clean boot https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

have you tried booting with one monitor attached or attaching a different monitor if you have one ? (there is a reason to check this)

i tried unplugging one of my monitors and launching the game like that, but did not do a reboot with only one plugged in. i'll try that now.

i tried doing a reboot with only one monitor plugged in, same result.

followed the steps to do a clean boot and also still crashing the same.

i do not have a different monitor to try.

@Littletimer 

Delete the current client_setting file and then launch 

Done, with the same result. still opening to black screen and crashing right back to desktop.

@Littletimer 

you dont have reshade installed ?

no i do not

@Littletimer 

d3d9.dll is really directx , so i guess cant hurt to install https://www.microsoft.com/en-au/download/details.aspx?id=8109

alright, done and no change.

also, i really appreciate you troubleshooting this with me.

@Littletimer 

can you attach a new dxdiag after the windows updates etc

here you go

@Littletimer 

The crash reports have changed and Asus now appears too , maybe worth uninstalling the AI suite as a test ( think that is part of it )

KeyBotII.exe

you can press the windows key and type reliability and then open the reliability history , that can show you what is occurring each day 

so uninstall AI Suite 3? and whatever that keybot is?

@Littletimer 

cant hurt , have a look at the reliability history see if there is anything further mentioned

the only things in the reliability history is SWTOR many times, the keybot a bunch of times, and Origin once. i will uninstall the keybot and ai suite and try the game again.

still no change

@Littletimer 

disable the xbox overlay if not already too https://www.windowscentral.com/how-disable-and-remove-game-bar-windows-10-creators-update

@Littletimer 

try this video driver 

https://nvidia.custhelp.com/app/answers/detail/a_id/5212

done, no change still.