Re: Subscription is Not working.

@Tokokojin 

Should have a response back from CS in 7 hrs 

If your getting the maintenance page on swtor it is more likely the linked EA account needs a password reset , that EA account is likely using the email address used when the swtor account was created

example of a response is at https://answers.ea.com/t5/Technical-Issues/Subscription-Issues-2020-non-steam/m-p/9685074#M65266

@Tokokojin 

Glad to hear your sorted

Tried the password reset, still got the Maintenance page in Incognito mode ☹️

Got my password starting reset from both sides now. Still no luck.

My SWTOR name is xdyzzo

@kizombandit 

I can check the status when swtor support are online in about 4 hrs 

however if you have entered the email address on your swtor account into the below link then use incognito mode on chrome to be sure

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing

use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

@kizombandit 

Support said the ea account is still disabled , are you 100% certain you entered the swtor email address into https://signin.ea.com/p/web2/resetPassword  and then logged into that EA account ?

Hello! I was a sub and now that i want to re-sub or buy cartel Coins andi am getting the same error everytime. 

Things i tried allready: Reset EA password, Change my e-mail Adress, change my payment method. 

@mitmitros 

swtor username ?

@mitmitros 

You need to reset the password on the linked EA account that account has the persona amartolos87 (not mitmitros) that EA account uses a gmail email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing

use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

@mitmitros 

Sent you a DM

@mitmitros 

DM = direct message 

Your account looks good now , any further issues ?

I have a similar issue, my account says preferred even though i have an active subscription. I have tried resetting the password on my EA account, payment is drawn from my bank account and payment is received according to my account page on swtor.com, says i have 25 days of gametime. What to do?

@Stacelita 

Your swtor account should be working properly now

Having that same issue, even after reading and following what you've instructed the previous posters on what to do, I'm still missing something.

Blackkstar =stwor forum user name

I have the same issue here, though I also purchased a sub through steam for two 60 day one time payment.

My Account uses the same email as my steam account, and this EA account. Username is: Derfwaz. 

I get the same "Our services are currently experiencing high traffic, come back later." When I try to look at it through the swotr website to sub. I already reset my password and I have a security key on my mobile phone as well. Any tips on how to get my subscription I already paid for to go through?

@BlackFist007 

Your account looks ok , can you try incognito mode on chrome, or delete the browser cache and cookies and see if it persists

@Derfwaz 

You need to reset the password on the linked EA account that account has a autogenerated persona  (not Derfwaz) that EA account uses a hotmail email but it is different to the one on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing

use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

as to the steam purchases send in the proof of purchase per the sticky - https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Hello!

Got the same problem with subscription. 
Display name: astthecat

@RawrTheCat 

You need to reset the password on the linked EA account that account has the persona astthecat (not RawrTheCat) that EA account uses a citronmail email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing

use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

as to the steam purchases send in the proof of purchase per the sticky - https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message