swtor account displayname ?
for the steam purchase you will need to email screenshots as seen in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Swtor display name is also HoldingAbsence
Support said there is no account issue
They can see the recent attempts are marked as rejected by the card issurer, so they suggest to check with the bank before making any attempts
When i checked they couldn't see an email regarding the steam screenshots as yet
First up @proxos666 I would like to thank you for your help as you have been far, far more help than SWTOR support have been.
Secondly this issue has not and seemingly cannot be resolved by SWTOR but I have managed to find a work around for it so wanted to share it here in case anyone else in the UK has a similar issue:
My issue was that my payment was being declined by the bank which, after speaking to my bank, has been revealed to be due to SWTOR not sending through sufficient transaction details such as postcode and CVV.
I gave this information to SWTOR support and all they would say is their payments are automated so they couldn't do anything about that and then told me to contact my bank and tell them I am going to do this payment and to allow it through. This is not something banks in the UK will do especially when the merchant doesn't process it properly.
So for anyone in a similar boat the work around I found was to buy through steam but in a round about kind of way.
I had to remove all payment methods from steam and then upload it again in account settings, completely separate from any transaction as even when the SWTOR sub is done through steam it has the same issue, but when the payment method is uploaded separately it will correctly process a card check and then charge the subscription as a recurring transaction from that first card check thus circumnavigating SWTOR's problem with not even doing the bare minimum required to take my damn money.
TL:DR
When trying to subscribe in the UK; input your card details into steam via account settings first, then process the subscription to SWTOR afterwards
I just wanted to mention swtor's merchant is not associated with steams merchant in any way they are completely separate and unrelated, this is why swtor require proof of purchase for steam purchases as seen in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
So in effect your issue is with 2 separate and unrelated merchants
I do find that if people have issues purchasing on swtor, my first suggestion is to purchase via paypal on swtor.com, as paypal is again a different merchant
I understand they are separate merchants but the fact remained that when I tried to subscribe to SWTOR through both steam AND the website directly the issue was the same but when I went through the process I described it worked and I have now been able to renew my subscription.
I've been at this for about a week now and have gone through everything I found online and spoken to SWTOR support a few times and was not able to get past this issue until this so I wanted to share it as I have not found this info anywhere else and hopefully if someone else finds themselves with this same infuriating issue then this might help them
For reference I tried to use 3 different bank accounts (1 visa card, 2 mastercards) as well as paypal through both SWTOR and Steam and kept hitting the same issue this was the only thing that has worked so hopefully it will help others
I have trouble when trying to subscribe
It says "An error has occurred while trying to process your request. Please, try again later. {0}"
the username is Shiroikata
will be monday before a response here which is when swtor support are online here again
otherwise you could call swtor support when the lines are open, as they are open on saturday but closed on sunday
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
It's fine... I will message you again on Monday because I can't call them since my country is not on the list for calling support. If you don't mind of course
but I wanted to asked something. If I already linked my account on steam before but now I'm playing on non-steam launcher, can I buy subscription on steam? will it activated even though Im not playing on steam launcher?
I would wait till can ascertain any account issues on Monday, if your swtor account is disabled for subscribing, then any steam purchase will take the money but no gametime will be added to your your swtor account
Thank you. Truly appreciate it!
Hello good morning. Yesterday I bought the "Join the Fight Bundle" subscription on Steam and I didn't receive anything in the game, what can I do?
The purchase was made correctly, the balance was deducted from my visa.
I'm from Latin America so I can't call EA support directly.
username; LORDMONTBARRON
email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718
will be Monday before able to check with swtor support if any account issue exists
Thank you! Sorry I forgot the time change, it's Monday here lol.. I will be attentive to your response in the corresponding time.
likley in around 10 hrs time
hey! It's Monday now can you help me with my problem back then on Saturday?
whenever I'm trying to make a purchase on the website it always go like "An error has occurred while trying to process your request. Please, try again later. {0}" even after I'm switch to paypal
Will appreciate your help!
Username : Shiroikata
seems swtor support are just waiting on the steam id screenshot
Swtor support said there is no account issue on their side
Recommend checking with the bank etc on why the purchases failed
A purchase via steam may work given you have steam linked to that swtor account
Thank you, I sent the photos with the required information 3 hours ago. There are still no changes in my status, I hope it is enough.
I have a question, on EA page my case appears as closed and fixed. I haven't received my subscription or anything yet, what should I do?
ea cases are closed when handed to swtor support, doesnt mean the issue is resolved
Thanks for the clarification, I'm new to this and I'm a little lost.
will check to be sure your ticket is in the queue still ok, likley response in about 3 - 4 hrs
Glad to hear gametime has been added to your account
if not done so yet , if you have a recurring subscription it needs to be cancelled in steam, it can be repurchased when this gametime ends
Everything was perfect. Trank you very much for your help friend, you saved me
