swtor account / displayname ? need that to check the account for issues with swtor support
also be sure to email uncropped screenshots per the steam sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
account is flagged , should have a response in about an hour
account is ok , however support cant see an email from you with the steam screenshots , has that been sent using the email you have used on the swtor account ?
@proxos666 yes...
if using a different email its always worth including the swtor displayname so they can link the email to the right account
heres my email and to my recollection i did use the email i register in swtor.
so do i need to resent the email with the displayname?
Those screenshots are too cropped to be valid , resend uncropped screenshots as shown in the sticky
edit: swtor have changed tools recently, so can search for the swtor email manually, so including the username helps
and yes that is your swtor email my bad 🙂
let me know when resent and i can check it arrives ok
email is in the queue for an agent, just need to wait for their reply now , soon ™
Not really hence the soon , was told in a bit but how long is a piece of string
@Pitis89
Swtor account displayname ?
Connecting the ea account to steam has nothing to do with swtor , be sure the swtor account is linked as per https://help.ea.com/en-tr/help/star-wars/star-wars-the-old-republic/swtor-on-steam/
Support have your email in the queue for an agent , there is no account issue , so if the screenshots are per the steam stcky then they will email you when the gametime has been added
if not done so yet , you will need to cancel any swtor subscription in your steam account to be sure it doesnt continue to fail, it can be repurchased on steam after the gametime ends
@Pitis89
its not really steams fault , not able to buy on swtor.com is a good indication of an account issue
When an account is disabled for purchasing on swtor.com , no gametime can be added to that account not even by support or steam or codes until fixed
most only need a password reset on the linked ea account to fix purchasing for example
