Re: Swtor STEAM subscription not working

@vitajennyx 

To fix the account You need to reset the password on the linked EA account persona abclr68m6q1ji7 that account uses the same GMail email as on your swtor account 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared.

When i checked support had no screenshots from you 

have sent you a message (top right of this page)

Hey there,

I'm now on the account that uses the same mail as my swtor account.

I've successfully reset the password, so I think I should be ready for the next step.

Thank you.

Hey,

My Steam subscribe don't work. I sent my problem to swtor support with purchase screenshots.

My origin account is dormant. 

SWTOR ID: Suchon

EA ID: Addik23

Can I do something now with that problem without calling to EA support?

Please help me 🙂

@Addik23 

To fix the account You need to reset the password on the linked EA account that account has no persona (not Addik23 your posting on now) that EA account uses a  different GMail email address to what is used on your swtor account  

use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

let me know if you get that sorted and can recheck for the gametime

@vitajennyx @abcLR68M6Q1ji7 

Gametime has been added to your swtor account 

if not done so you will need to cancel the swtor subscription in your steam account , it can be repurchased when this gametime ends

The same problem. The subscription was purchased via Steam.On January 29, 2023, money was debited from the Steam wallet for 180 days of subscription, but the subscription in the game was not activated. And before that, everything worked fine for more than a year.

Steam ID:janjansen22

EA ID:NooB_Sai_IBOTI

Display Name: MisterioAlex

Accounts are linked

@NooB_Sai_IBOTI 

Be sure to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

have flagged to check the account for issues , response will be in about 11 hrs when support are online for the day 

@NooB_Sai_IBOTI 

Support said they cant see an email from you , was one sent via the email associated with the swtor account ?

Good day. Also have bug with steam subscription. Please help me. Already reset EA password. Account RusErlick.

Sorry, I was busy at work. All screenshots have been sent to [edit: email address removed] . The support team can check.

@24e38e2d13ded2e4 

Glad to hear gametime has been added 

if not done so yet you need to cancel the swtor subscription in your steam account , it can be repurchased when the gametime ends

@NooB_Sai_IBOTI 

Glad to hear gametime has been added 

if not done so yet you need to cancel the swtor subscription in your steam account , it can be repurchased when the gametime ends

Steam subscription is not working.I added money to my wallet, tried to renew my recurring one month subscription and it says it can't be processed even though I have enough money in my Steam wallet.
SWTOR acc name: ezdarken

@nythiv 

I have flagged to check the swtor account for issues , however if your issue is just purchasing with your steam wallet then that is a steam issue and should be raised with them

edit: swtor support see no issue with the swtor account

Hello, i have sent the email with the screenshots requested, is there any way to fix the sub from not going trough permanently?

SWTOR username: Ebinhovdloca

@ConnorAdams1992 

Support have your email in the queue for an agent , can only recommend if the steam purchase fails , cancel that subscription , and repurchase on swtor.com or steam when the gametime ends that support adds to the account. 

@ksareasss 

Be sure to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

have flagged to check the account for issues , response will be in about 12 - 13 hrs when support are online for the day

Hello, I recently bought a subscription on Steam and I'm still free to play.

My Steam account is linked to my SWTOR account.

My SWTOR display name is tyralordk

Hey, bought a subscription today via steam but still a f2p player.
SWTOR account login : qFlorymaNp
Steam login: mcrjthegod

All screenshots was sent to support mail 

@5jnxvrin8ztv 

The linked EA account has been disabled and had its data wiped , you will need to call swtor support when the lines are open , they can help you restore this account 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@4c2d8a2921a1cd7b 

Gametime has been added to your swtor account 

if not done so you need you need to cancel the swtor subscription in your steam account , it can be repurchased when this gametime ends