Re: Swtor STEAM subscription not working

@nythiv 

I have flagged to check the swtor account for issues , however if your issue is just purchasing with your steam wallet then that is a steam issue and should be raised with them

edit: swtor support see no issue with the swtor account

Hello, i have sent the email with the screenshots requested, is there any way to fix the sub from not going trough permanently?

SWTOR username: Ebinhovdloca

@ConnorAdams1992 

Support have your email in the queue for an agent , can only recommend if the steam purchase fails , cancel that subscription , and repurchase on swtor.com or steam when the gametime ends that support adds to the account. 

@ksareasss 

Be sure to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

have flagged to check the account for issues , response will be in about 12 - 13 hrs when support are online for the day

Hello, I recently bought a subscription on Steam and I'm still free to play.

My Steam account is linked to my SWTOR account.

My SWTOR display name is tyralordk

Hey, bought a subscription today via steam but still a f2p player.
SWTOR account login : qFlorymaNp
Steam login: mcrjthegod

All screenshots was sent to support mail 

@5jnxvrin8ztv 

The linked EA account has been disabled and had its data wiped , you will need to call swtor support when the lines are open , they can help you restore this account 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@4c2d8a2921a1cd7b 

Gametime has been added to your swtor account 

if not done so you need you need to cancel the swtor subscription in your steam account , it can be repurchased when this gametime ends

SWTOR ID: tyralordk

I contacted support by phone and I got told that I need to contact swtor support by email to restore my EA account, but in a previous email they told me to contact phone support because by email they cant do that???

I'm honestly getting sick of this. I contacted support a total of 5 times. 

I know my old EA account was disabled, so why I don't get any help with it? 

Won't be easier to link my swtor account to a new EA account? I think I provided more than enough proofs of my purchase and ownership on email.

Bought a subscription on Steam, but its not activated in game.
Accounts linked, send an email at SWTOR support but there was no answer (Email is send from adress used with my SWTOR account). 
SWTOR username is Quatronnix  

@Leny5555 

You will need to call swtor support when the lines are open to fix the account issue you have 

also when checked they had no email from you , so you will also need to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

@5jnxvrin8ztv 

You need to call swtor support when the lines are open to fix an account issue that is preventing the steam gametime being added to your account 

this issue cant be fixed via email or a public forum https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@quatronnix 

glad to hear gametime has been added 

if not done so yet , you need to cancel the swtor subscription on your steam account , it can be repurchased when the gametime ends

@5jnxvrin8ztv 

Yes if you link the steam account that made the purchase to a new swtor account , you will need to email the screenshots using the new email address on the new swtor account 

@5jnxvrin8ztv 

glad to hear the gametime was added to your account 

if not done so yet , you need to cancel the swtor subscription in your steam account , it can be repurchased when the gametime ends

Good day. I have also problem with my steam subscription. Please help me. Already reset EA password

@PremKaisart 

swtor account / displayname ? edit: need this to check the account for issues 

Hello!
Bought a subscription on Steam, but still not activated in game. Previous cartel coin purchase was fine.
Account is linked. SWTOR username is Cynep-Tpynep

Please help.

@f5f6530f50f25a97 

Support have your screenshots but cant add the gametime due to the below 

The Linked EA account has been disabled and its data has been wiped 

use this link  to try and restore the account the email needed is a Mail.ru address (Swtor has a different address)

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared.

let me know if you think have sorted it and can recheck