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Re: Unable to post in SWTOR forums

@proxos666 I have the issue in browser still, I click Login, put in my username and password, and then it sends me back to the SWTOR landing page, not logged in.

6 Replies

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @EllieGoodAtGames 

    Can you provide a screenshot of the error you see ,and what is your swtor displayname ? 

    Swtor Support can check the account when they are online for the day in about 8 hrs from now

  • Username is Gabbylove, added the SS below of the launcher, the website gives no feedback:


  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @EllieGoodAtGames 

    The login server currently unavailable message can occur when the launcher cannot talk to launchpad.swtor.com 

    usually the computers antivirus and firewall can block the launcher and the result is the message you see on that screenshot , and launcher.exe needs to be added to the exception list.

    The website login is another matter though (although antivirus can interfere as well with the browser) , i will flag with support to see if any account issue exists before looking further

    response will be in about 8 hrs

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @EllieGoodAtGames 

    Ok it seems your account has been locked since yesterday due to the linked EA account has been deleted 

    When your swtor account was created it is linked to a EA account which is the basis for purchasing etc , and if that is deleted it breaks the associated swtor account 

    See https://help.ea.com/en-au/help/account/close-ea-account

    Deleting your EA Account will permanently break your Pogo or SW:TOR account. We cannot restore Pogo or SW:TOR accounts when this happens, so we recommend you keep your account active or temporarily deactivate it.

    If you want to use these accounts still, we suggest you either keep your EA Account active or deactivate it, rather than delete it.

    Read the bottom part of the page i linked about restoring deleted accounts first

    otherwise If you know the EA account that was deleted , i would raise a ticket at help.ea.com to get the account restored , once that occurs the lock on the swtor account can be removed.


  • I never touched any EA account I have, according to the link I'd have had to contacted EA specifically and I never did. I have no idea how to check what EA account it could have been tied to.

    Edit: I called Customer Support, they basically said the account is useless now because there's no email attached to it. I don't understand how they can basically destroy my account when I'm 99% sure I did nothing to the EA account it was linked to. They never mentioned any way to get it back and the only solution was "Just get a new account," which is the most EA response I've heard in a while.

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