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UncleHotsauce's avatar
55 minutes ago

Recovery email

Im coming back to the game after a year absence and i cant remember my password, so i do the normal thing and request for the reset and give my display name for the recovery email.  It then states if the account exists then the email will be sent there. 

Ive used the same email for everything EA wise and ive been waiting 4 hours now and there is no recoevery email. so i guess i dont have all the stuff i purchased on that account anymore. 

Is there a way that i can contact support without being logged into the game or am i screwed 

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 minutes ago

    Hey there. Thanks for getting in touch. You can open a case with an advisor as a guest. Just go here and use the 'Contact us' button at the bottom of the page without being signed in.

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