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SaSaSanguinius's avatar
7 days ago

Security Code Cannot Verify (Help)

I've been trying to add a security code to my account for over an hour now. 

the one time code emailed to me comes through fine, I use google authenticator (which worked for swtor before) but now whenever I get to the final step it tells me 'code cannot be verified' and boots me back to step one. 

any help would be greatly appreciated I was going to resub for may but if I cant secure my account I wont. 

1 Reply

  • make sure the time is correct on the phone for the location listed on the account 

    one time codes need to be used within 15 minutes , maybe wait 30 minutes, delete all previous codes and then request a new one.

    Edit: i would of thought the last step would be to enter the code from the authenticator app not the email (just in case)

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