steam

@mundvanok  You can use the link down below to contact an EA advisor about this issue.

Select the EA app (the orange box with the EA logo in the middle), select topic, select issue, and finally select contact option.

You should use the live chat option since it is much faster. if the live chat option is not available you need to change the topic and issue a bit until you get the live chat option.

You can also attach the screenshots to the live chat option prior to starting the live chat session with the EA advisor. Just so you know. 

Reply if you need any more help.

https://help.ea.com/en/contact-us/new/

@SC3E101 Yea there is no such option, no matter what I do and where I look there is no Live chat, no matter what topics, not in the contact support center nowhere. Also confused on the whole "use the right combination of topics and stuff" in order to get the option to contact live support???? How is that normal? How is there not just a big button on the site "create ticket" which actually creates a ticket and you can get some support. I imagine this won't be resolved if I never get in touch with support which is impossible so basically sadness can you provide me with the secret combination of topics and issues which will give the option?

@mundvanok  The web link that I mentioned above is different than their official EA help website for some reason.

I'll post the web link again so use it to contact an EA advisor. Follow the steps that I mentioned before.

Reply if you need any more help or for me to clarify any confusion or misunderstanding about anything related to this.

https://help.ea.com/en/contact-us/new/

@SC3E101 I finally got it to work, got in a live chat with someone and they told me they can't help and to use the phone numbers to get my problem solved. I call the phone number, it tells me no advisors available - look on our site for support. I appreciate your help friend but this is kind of hopeless, what a great Sunday wow. Sent the screenshots and everything and person told me SWTOr has its own support.. Don't really have questions for you, just sharing the results.

@mundvanok  Yikes, that's horrible man. I just hope you get the help that you need. Sometimes the EA advisors are a hit or miss depending on who you get into contact with.

@SC3E101 

EA support cannot assist with swtor support 

@mundvanok 

what is the swtor account displayname ? need this to check the account, just be aware monday is a holiday so there will be no response until tuesday 

as to the steam purchase email uncropped screenshots per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Phone lines and hours available are listed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

due to the holidays , only the english line will be open on monday, everything is back again on tuesday

@proxos666 Display name is Jaleb.

I've sent the screenshots to an email steam support assured me is SWTOR's support now but I can't imagine I'll be getting a reply any time soon. I'll try ringing them up when the lines eventually open. Do you think the subscription time is running currently, while I am unable to access it?

@mundvanok 

full time will be added, nothing is lost as it hasnt started yet

email is support@swtor.com per the link

Hi, I got a gift sub of 2 months yesterday but it still didn't apply. My Username is Serbianosta. Can you help me please? 

@Azuros91 

You will need to get the proof of purchase from the person who gifted the swtor to you , screens are per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

once you have those , email them into support@swtor.com along with the email that stated you accepted the gift 

will be tuesday before i can check further here due to monday is a holiday 

english phone lines are open as normal if needed https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message