Forum Discussion

IsoKronic's avatar
8 years ago

Stuck at 0%

Do I get a refund for the missed game time because of the time I spend trying to fix the age-old problem of the launcher being stuck at 0% while installing assets?

Does it state in the subscription that I am also paying for this time?

Is it possible to open a court case and sue EA for this missed time and for negligence on their part for ignoring this problem after so many years, and not having a proper support team, instead they try make us support each other, using us as their free support?

10 Replies

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @IsoKronic

    Handy info to know, try deleting the file called retailclient_swtor.version 

    Ensure launcher.exe is in the exception lists for the antivirus and firewall as that is what usually causes trouble.

    If it persists in the game folder is a log folder with launcher logs , provide the latest one it may indicate what is occurring hopefully

  • Thank you for your sincere attempt to help me.

    I have tried what you suggested and it still does not work.

    Also, I started this thread after already trying the numerous solutions offered online, including your last suggestion.

    I have added the log file.

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    Edit - disappearing for the night its 11pm here will check back tomorrow afternoon if need be

    What anti virus are you using just for info ?

    The next line of your log should simply be 

    INFO ManifestState=Complete: assets_swtor_main, current=277/upcoming=-1/required=277

    Given this is non streaming , the best way to be 100% sure antivirus etc isn't interfering is boot up into safe mode with networking and run the launcher and see if it patches ok there , you can definitely patch ok in safe mode with networking.

    if not sure about safe mode with networking try a clean boot first up per this link  but this may leave the AV etc enabled unfortunately

  • I am using 360 Total Security

    I have tried patching in safe mode and it still remains stuck at installing assets 0%

    I will now attempt the full reinstall which I was trying to avoid since I don't see why someone should have to re-download the entire game every time there is a patch.

    Not to mention that it uses my data and a lot of time.

    Hopefully I will report this as solved after reinstalling. 

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @IsoKronic

    I hope this sorts things for you 

    It maybe worth running a chkdsk and I would just to be safe back up any important data on that drive

    The only reason i mention, is 0% within safe mode with networking is highly unusual, thinking of previous instances of this , a few have turned out to be due to the hard drive was about to fail.

  • Thank you, I will try that. It does the same thing on both my laptop and PC. My PC has a relatively new SSD, so I am hoping that is not the problem.

  • Just updating the post to say that the only way I could fix this was by redownloading the entire game.

    Thank you to everyone who offered assistance.

About STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.19,127 PostsLatest Activity: 4 hours ago