Subscription Issues 2021 (not steam purchases) bought from swtor.com

@despawninfive 

You need to reset the password on the linked EA account that account has the persona mistkiller3 (not desawninfive) that EA account uses a gmail email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

@KSkellington 

You need to reset the password on the linked EA account that account has the persona d3a7hth3k1d (not KSkellington) that EA account uses a live.com email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

@sandwichartista 

You need to reset the password on the linked EA account that account has the persona slyprofits (not sandwichartista) that EA account uses a yahoo email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

support said there is also an email in the queue for a steam purchase, the above account password needs to be reset to add the game time

@ShadowLuicfer 

Support said it appears to be bank decline , they suggested to have a talk with your bank or try a different payment method

That's weird I'll do that today not sure why my bank would do that

Hello, my SWOTR username is IgorLS. I bought a 60-day subscription on Swotor on December 20, 2020, and to this day, January 4, 2021, my account hasn’t changed from preferred to subscribed. 

I am from brazil, so I decided to use a Brazilian only payment method called Boleto because my credit card wasn’t working on the website for some reason. It usually takes 3 to 4 days for the payment via boleto to be recognized.

After a quick look into the website, I found this (image attached to the mesage) on my payment history. I don’t know if this means that the payment was received or just that transaction was started.

@TheMachine797 

You need to reset the password on the linked EA account that account has a generated persona (not TheMachine797) that EA account uses a hotmail email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

let me know when that account has had a password reset as support will need to manually add the game time to the swtor account

Hi,

I'm subscribed on the website with 43 days remaining before renewal, but when I log into my game it says I am preferred status.

Username: Chamon_MOFO

Edit: this has been corrected now, thanks 👍