This post is for subscription issues bought from swtor.com
Please provide your swtor username when posting.
If you bought from steam please follow the sticky - https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
My username is shoeless-gamer, and i’m a ftp player trying to subscribe. I’m having the same issue as most, when i try to subscribe it gives me the maintenance/ traffic message. I’ve already tried resetting my EA password, logging in on other devices, using incognito, and clearing caches. At this point should i just call the EA customer support number, or is there a solution i’m missing? thanks
You need to reset the password on the linked EA account that account has the persona alen1515 (not VeryVeryBadHuman) that EA account uses the same yandex.ru email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Let me know when sorted and can flag with support in regards to the purchase previously made again
Your account should be good now ,support have also added 30 days back as well.
Support have added the game time so you should be good now
Support have added the game time, so you should be good now
Support said you have the sub , any further issue ?
Support said your sub just ran out , if it didnt renew just repurchase
You need to reset the password on the linked EA account that account has a generated persona (not Board-Gamers16) that EA account uses a gmail email
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
So are you telling me that the account I reset my EA password for is not only not linked to my swtor account, buts it's a whole different EA account than the one thats IS linked to my swtor account? thanks
Yes you have another EA account linked to the swtor account
i gather you know the gmail email that is needed ? it would of likely been used on the swtor account when the account was created
