Support said the sub is active now , so that is good to hear
There is an issue on the account that caused the steam time not to apply to the account , you need to call to resolve that issue
maybe try using skype or similar to call , you still need to provide the screenshots so they can add the gametime once the account is fixed
Hi @proxos666
I have a problem with the subscrition i made the purcharse in steam but after 12 hours still do not work.
Account: Hakkonen
I am trying to call SWTOR heldesk but there are just German and French available.
Regards
no need to call , but you do need to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
the email you sent does not have the correct proof of purchase needed
