Support said the sub is active now , so that is good to hear
To fix the account for future purchase, You need to reset the password on the linked EA account that account has no persona (not denish1209 your posting on now) that EA account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Support has your email in the queue however you might be told to call if you dont reset that password
Thank you for your response!
I have changed the password as you advised for the SWTOR email via the link you provided. Unfortunately, the Subscription status is still the same.
What am I doing wrong?
Best regards,
Denis
the gametime needs to be added manually , support said there was an email in the queue from you , i presume you emailed per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Yes, you are right.
Am I adding the gametime manually or the support do it on their side?
Best regards,
Denis
you need to log out of the game and log backin for the gametime to take effect
