SWTOR Bugged my 7.9 choices and they refuse to help fixing it.

Hi guys,

Never posted on a forum before, so I hope my post will be clear enough. Could you please let me know if anyone encountered an issue like this and if I should just give up or press on for a solution? And if I should press on, how to do it - moving forward?

FOR TLDR: Played 7.9, got to some point in the Fortress with some story choices locked in already - had to quit for the day. When came back, was kicked in the playthrough way back, and (the most important part I cannot resolve) locked in choices were somehow bugged by "Game Update 7.9b" that run in the meantime/before I came back to finish 7.9 . Customer support refuses to help, even if provided proof of the recordings of my playthrough.

For those that want and need more details. I was playing through the newest story update: 7.9 Legacy Reborn. The "2 main parts/missions" where you are locking in your story choices are as far as I know called:

"7.9 Into the Shadows" - before landing on Khar Shian

"7.9 Legacy Reborn" - everything after landing from the fight with Shauz Farr

I was playing with my Jedi Knight and completed "Into the Shadows" with locked in choices. Then in "Legacy Reborn" I got to the point of my Knight being split from Theron and Lana - there I had to quit the game, so I did with thought of finishing later.

In the meantime, there was SWTOR "Game Update 7.9b" - patch implemented.

When I came back, the update loaded on, then I started the game and I saw it was imediately bugged as I was kicked back to the part of fight with Shauz Farr and also one of my companions was missing and I couldnt get it back at first (I resolved it later). I pressed on, cause I just thought it was a small bug that I resolved and then I noticed that my dialogues changed as if my choices that I locked in "Into the shadows" were reseted. Going fwd, with encountering more dialogues, this was confirmed.

I have the whole playthrough recorded, because I have a tiny Youtube channel, where I am making story-based content, so I checked the original recordings and see it all changed. I just assumed, it must have been the latest SWTOR patch that happened in between my playthroughs, that bugged me up and reseted my original choices to some general LS Jedi Knight choices.

I have contacted Customer support multiple times, sent them the game recordings, described in detail what has happened and only asked them (since they obviously did it already as they reseted my originally locked in choices) to reset 7.9 fully, so that I can play it anew and get the original choices back. On my end, I can only reset the second part "Legacy Reborn", and I need them to reset "Into the Shadows" - which is the part they bugged and reseted my original choices already and that´s why it´s messed up.

They keep pushing me away with excuses that this cannot be done and in their words "we do not have the ability to manually restore, reapply, or alter individual story decisions, nor can we reset a specific story update such as 7.9 once progression has been recorded on a character. " Which I cannot accept since as mentioned...they did it already before with my playthrough? They literally changed/bugged my original choices with some patch that was implemented? Also, I have not finished 7.9 yet, as I still hope for help and resolution, so the mission is there wide and opened.

I asked for help now via multiple tickets, but the Customer servise doesn´t even try to check this further with Tech team/support and they just shoot me away with excuses mentioned above and sweet talk on how they would like to help me if they could... Note: I am receiving response each time from the same Customer service agent, which on one hand is fine since they know the situation already, on the other - I can´t shake away the feeling they would be able to help with this if they just tried and went further to ask for the fix, and maybe someone else could help. When I asked if it can be please moved to some Tech. team for the fix, I was again just shooed away.

This has very much messed up my character story that I have for years and years and have a clear path for her, as well as the videos that I planned to put on Youtube with this specific outcome - with the choices I originally made. 

Is this really the end for me and I can´t get the fix that they should do as they messed up my original choices? Or, is there another way to get some real help with this?

Sorry if anyone read the long post, wanted to be clear. =D

Thanks in advance for any advice, please help!