Bought 60 days of SWTOR subscription time and got an email saying my subscription was changed but it still shows as "Inactive" and and in game I am still preferred status. Need help please
Swtor Name: TheRespawner
Order ID 1004909260483
I will check with swtor support, response will be in about 6 hrs when they are online for the day
where was the purchase made ? steam , swtor.com etc
if steam you need to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
you should have subscriber status in game now
Swtor support can also see you made 2 purchases , do you want both purchases or do you want to refund one of them ?
you should have subscriber status ingame now
Swtor support had to cancel the renewal of the subscription to fix the account, so when the gametime ends you will need to repurchase a subscription
I am having the same issue, I purchased through Steam today although still saying Freeplay! Can you help please. I have cancelled the subscription as you put on here but not sure what else to do,
I'll keep both. Can this be avoided in the future? It seems like every time I come back to the game this same thing happens.
should be fine moving forward
swtor account displayname ? need this to check the swtor account for issues
you will also need to email screenshots as shown in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Lee_boi
I have also sent over the screenshots. Thank you
you are best to redo the screenshots , the size of the one you supplied makes them hard to visualise properly
Ensure the screenshots are legible
