Trying to Remove My Autheticator, as it was from an old phone

@dethstrike44

To remove your old authenticator follow the below steps:

Source

To remove your Security Key from your account:

1. Go to www.swtor.com and log in
   • Enter your display name and your password, and click on Log in. (Leave the security field blank, just enter name and password and click Login)
2. With an existing Security Key, you'll see a prompt to enter your Security Key Code. Below the code entry box, click on Lost your Security Key?
3. Instructions will appear on how to remove your Security Key. After reading them, click on Request One-Time Password.
4. We'll send you a One-Time Password to your SWTOR account’s registered email address.
   • If you can’t find this email in your inbox after a few minutes, check your spam/junk folders in case your email client identified it as spam.
5. Copy/paste or type the One-Time Password exactly into the requesting field in your browser.
6. Once we accept the One-Time Password, you will need to confirm the removal of your Security Key.
   • After confirming, an on-screen message will show that our system successfully removed the Security Key from your account.
   • From here on, you will only need to use your display name and your password (and sometimes a One-Time Password) to log into the game and website.

im not sure you read my post.  I can't login, because it has the autheticator, there's an odd issue with my password so i cannot reset my password, because i don't have an autheticator code, and when I call into the phone number which i did over the past 4 hours, it keeps hanging up after 1-2 minutes on hold.

I'd rather not have to start a new account as my old account was a paid one with decent items.