Forum Discussion

New Rookie

3 months ago

Unable to launch game

I am able to get to loading screen but crashes shortly after 5 seconds of clicking play. I've tried the troubleshooting steps from here . [Guide] Game failing to launch on Clicking Play | EA Forums - 10748081 . No luck on being able to play. Any help appreciated.

Here is my rig info. :

NVIDIA system information report created on: 12/07/2025 19:05:26
NVIDIA App version: 11.0.5.420
Operating system: Microsoft Windows 11 Home, Version 10.0.26200
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 591.44 - Thu Dec 4, 2025
CPU: AMD Ryzen 5 3600 6-Core Processor
RAM: 32.0 GB
Storage (2): SSD - 1.8 TB,SSD - 1.8 TB

Graphics card
GPU: NVIDIA GeForce RTX 3060 Ti
Direct3D feature level: 12_1
CUDA cores: 4864
Graphics clock: 1800 MHz
Resizable BAR: No
Memory data rate: 14.00 Gbps
Memory interface: 256-bit
Memory bandwidth: 448.064 GB/s
Total available graphics memory: 24538 MB
System video memory: N/A
Shared system memory: 16346 MB
Dedicated video memory: 8192 MB GDDR6
Video BIOS version: 94.04.46.40.6b
Device ID: 10DE 2489 46673842
Part number: G190 0012
IRQ: Not used
Bus: PCI Express x16 Gen3

Display (1): Asustek Computer Inc VG27WQ
Resolution: 3620 x 2036 (2x)
Refresh rate: 165 Hz
Desktop color depth: Highest (32-bit)
Display technology: Variable Refresh Rate
HDCP: Supported

technical issues

22 Replies

proxos666
Hero+
3 months ago
can you save the dxdiag and link it here
Vader1128
New Rookie
3 months ago
heres the dxdiag.
DxDiag.txt108 KB
ChairmanMauzer
Rising Newcomer
3 months ago
I'm having this exact same issue which started just a few days ago.
proxos666
Hero+
3 months ago
dxdiag is showing an issue with the MoUSO (Microsoft Update Orchestrator Service)
what if any relation to swtor is unknown

Event Name: StoreAgentInstallFailure1

Open a command prompt as administrator and run

sfc /scannow

this will see if the issue lays in a corrupted store file

given this is a ti version card also place the nvidia driver into debug mode per this guide whilst testing

Motherboard Bios needs updating too
JediDadJediDad
Rising Newcomer
3 months ago
Would you know how to fix "Unable to play game - Screen Blacks out after launching" for a MacBook Pro?
proxos666
Hero+
3 months ago
See https://forums.swtor.com/topic/942538-mac-launcher-issue-post-78/#comment-9868237

If it helps swtor is said to work with the Steam version in CrossOver 25.1 presently
Vader1128
New Rookie
3 months ago
Microsoft Windows [Version 10.0.26200.7171]
(c) Microsoft Corporation. All rights reserved.
C:\Windows\System32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\System32>

Switched to debug mode , and updated BIOS to latest version. still crashing on loading screen after clicking play.
Vader1128
New Rookie
3 months ago
I have no clue what else to do , just now I was finally able to get to character selection , but then it crashed when I tried to navigate.
proxos666
Hero+
2 months ago
Have you checked temps recently ?
Vader1128
New Rookie
2 months ago
Yeah temps seem fine.
CPU - 47.63°C
GPU TEMP#1 - 24.41°C
GPU TEMP#2 - 35.59°C