I am able to get to loading screen but crashes shortly after 5 seconds of clicking play. I've tried the troubleshooting steps from here . [Guide] Game failing to launch on Clicking Play | EA Forums - 10748081 . No luck on being able to play. Any help appreciated.Here is my rig info. : NVIDIA system information report created on: 12/07/2025 19:05:26NVIDIA App version: 11.0.5.420Operating system: Microsoft Windows 11 Home, Version 10.0.26200DirectX runtime version: DirectX 12Driver: Game Ready Driver - 591.44 - Thu Dec 4, 2025CPU: AMD Ryzen 5 3600 6-Core Processor RAM: 32.0 GBStorage (2): SSD - 1.8 TB,SSD - 1.8 TBGraphics cardGPU: NVIDIA GeForce RTX 3060 TiDirect3D feature level: 12_1CUDA cores: 4864Graphics clock: 1800 MHzResizable BAR: NoMemory data rate: 14.00 GbpsMemory interface: 256-bitMemory bandwidth: 448.064 GB/sTotal available graphics memory: 24538 MBSystem video memory: N/AShared system memory: 16346 MBDedicated video memory: 8192 MB GDDR6Video BIOS version: 94.04.46.40.6bDevice ID: 10DE 2489 46673842Part number: G190 0012IRQ: Not usedBus: PCI Express x16 Gen3Display (1): Asustek Computer Inc VG27WQResolution: 3620 x 2036 (2x)Refresh rate: 165 HzDesktop color depth: Highest (32-bit)Display technology: Variable Refresh RateHDCP: Supported

Can you post the contents of the client_seting file here as well

[Renderer]AntiAliasingLevel = 4AtlasQuality = 0Buckets = 5CodeVersionChanged = trueDYDDrawDistancePreset = 2EnableSSAO = trueGraphicsDeviceId = 9353GraphicsQuality = 5Height = 2036InfoGraphicsVendor = NVIDIA_GPUInfoGraphicsVideoMemoryMB = 8024LastCodeVersionRun = 4MeshLODQuality = 1NativeHeight = 2036NativeWidth = 3620NewBucket = 5ShadowMapNumCascades = 8ShadowMapResolution = 2048SpeedTreeDistanceScale = 1.25TextureAnisotropy = 16Width = 3620Fullscreen = falseD3DFullScreen = falseRefreshRate = 60

have you tried returning to the monitors maximum resolution of 2560 x 1440 ?there are hard settings governed by the edid of the monitor , there may be an error in the edid settings potentiallyTry reverting the video driver as well did this start recently as the driver release date was the 4th Deccurrent driver issues can be read about at https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/578689/geforce-grd-59144-feedback-thread-released-12425/

changed my max res to 2560 x 1440 and updated client setting file , still getting the attached error.

I would try a clean boot as well just in case , 3rd party overlay injections can crash the game but its rare these daysHave you tried a repair scan as well ? it will only light up if it sees an issue after login before the play button is pressed

Unable to launch game | EA Forums

22 Replies

Vader1128
New Rookie
3 months ago
heres the dxdiag.
DxDiag.txt108 KB
proxos666
Hero+
3 months ago
can you save the dxdiag and link it here
Vader1128
New Rookie
3 months ago
got this from the logs if it helps at all
2025-12-08T20:45:02.873058 327c INFO Login user: OzzyTheRage shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:2099)
2025-12-08T20:45:02.873058 327c INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:2125)
2025-12-08T20:45:02.873058 327c INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2146)
2025-12-08T20:45:08.045682 327c INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2025-12-08T20:45:08.137567 327c INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2025-12-08T20:45:08.216773 327c INFO [bwaRenderer] Successfully created Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2025-12-08T20:45:10.995797 327c INFO starting BWA Audio Engine [Client.Shutdown](dx8_basic.cpp:OSStartUp:1103)
2025-12-08T20:45:11.084816 327c INFO Completed OSStartup [Client.Shutdown](dx8_basic.cpp:OSStartUp:1452)
Vader1128
New Rookie
3 months ago
yeah I rolled back my video driver. the error report details have these files.
RetailClientVAL14UN5.dmp
5BUH1EE5.XML
bugsplat.log

Ran dxdiag , diag found no issues
proxos666
Hero+
3 months ago
Tried an older video driver ? like this one just in case

have you run a dxdiag per this guide , what sort of errors are at the end of the file
Vader1128
New Rookie
3 months ago
tried clean boot no luck. unable to do a scan repair also since game does not detect an issue. :(
Vader1128
New Rookie
3 months ago
yeah cant do a repair scan its greyed out so it seems to not detect an issue and have already tried a clean boot. no luck so far. :(
proxos666
Hero+
3 months ago

I would try a clean boot as well just in case , 3rd party overlay injections can crash the game but its rare these days

Have you tried a repair scan as well ? it will only light up if it sees an issue after login before the play button is pressed
Vader1128
New Rookie
3 months ago
changed my max res to 2560 x 1440 and updated client setting file , still getting the attached error.
proxos666
Hero+
3 months ago
have you tried returning to the monitors maximum resolution of 2560 x 1440 ?

there are hard settings governed by the edid of the monitor , there may be an error in the edid settings potentially

Try reverting the video driver as well did this start recently as the driver release date was the 4th Dec
current driver issues can be read about at https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/578689/geforce-grd-59144-feedback-thread-released-12425/

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Unable to launch game

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