10+ Years Playing, 24 Hours Banned, and No Real Answer

I am posting this less as a formal appeal and more as a message of frustration from a long-time player who was suddenly banned with no real explanation and no clear path to a timely resolution.

My ally code is 142-165-566. The message I received stated: “You’ve been banned for cheating in the Coliseum.” It has now been roughly 24 hours, and I have already submitted three appeal forms through the official process.

I do want to acknowledge and appreciate the quick response I received from EA_Mako on the forum. The response made clear that the appeal form is the only way to have a ban reviewed, that the forum team cannot expedite the process or conduct a separate investigation, and that there is no specific ETA because review times depend on appeal volume and other issues being handled.

I understand that. What I don't understand is why my original post was then labeled “Marked as Solution” when the actual problem has not been solved.

I recognize that EA_Mako answered the procedural question about how bans are reviewed. But from a player's perspective, the underlying issue remains exactly the same: my account is still banned, I still have no idea what supposedly happened, and I am still waiting with no indication of when the situation will be reviewed.

I genuinely do not know how someone would cheat in Coliseum, and I have never knowingly used anything improper. I am a free-to-play player, but I have played this game consistently for more than 10 years. I contribute daily to my guild, participate in events, and have used this game for years as a way to relax and escape the stress of the real world.

Because of this ban, I have already missed roughly a full day of progress. I've fallen behind in Conquest, been unable to place defenses for my guild's Territory War after already joining, missed daily quests, and lost other time-sensitive progress. So this isn't just affecting my account; it is also affecting my guild.

I completely understand the need to detect cheating and protect fair play. But if players can be immediately and suddenly banned because a system or developer determines that something about their gameplay warrants a ban, there also needs to be a reasonably quick way to correct that decision when the ban is issued incorrectly.

A ban is not a minor inconvenience in a live-service game built around daily commitments, guild participation, and time-limited events. Every day that a legitimate player's account remains locked represents progress that cannot necessarily be recovered. The appeal process should take that into consideration.

This is the first time in more than a decade of playing SWGOH that I have been frustrated enough to seriously consider walking away from the game. I don't want that to happen. But it is incredibly discouraging to be accused of cheating, directed to a form, given no ETA, and then see the forum thread marked as “Solved” while the actual ban remains completely unresolved 24 hours later.

Again, I am not asking the forum moderators to do something they have already explained they cannot do. I appreciate the response I received and understand the limitations of the forum team.

What I am asking is that EA recognize how frustrating this process can be for legitimate players and consider whether there needs to be a faster and more transparent review path for account bans, particularly when a player has already submitted an appeal and is continuing to lose progress, rewards, and the ability to participate with their guild every day the account remains locked.

After more than a decade of playing this game, I would really like to have the opportunity to keep playing it. I just hope EA gives legitimate players a reasonable way to resolve situations like this before the frustration of the process becomes the reason they walk away.