7⭐️ Levi Refresh Refund...

Why should they refund you for you not paying attention to cooldown times?

Don't get me wrong, Leviathan is apparently a hot mess which doesn't seem to be delivering on investment. But this doesn't seem like their fault...

which other event resets after the fixed 19 attempts?

Yeah, everyone was assuming that this would follow the same model of previous capital ship releases. I mean that's our fault for assuming - but why would we be looking for it to be different? CG didn't mention this anywhere - it was obviously a mistake because otherwise, what's even the point of the 1250 packs? I'm not MAD that I ended up spending more than people hitting 7* today, but I would certainly be ok with being refunded the difference. Feels like that would be the right thing to do. If they don't, it's whatever - I was expecting to spend the money/crystals - but it would be a good faith gesture and those are always appreciated.

If all they did was fix the bugs - I'd walk away happy. How happy I am is directly proportional to how long it takes them to fix those bugs and how many of them they actually fix. The list seems to be growing as more people experiment with it and find more issues.

Someone posted about this yesterday on the forums, that it would refresh today for an extra attempt. I thought everyone knew this yesterday

I don't get why people didn't see that the bonus tier refresh ended before the event ended and draw their own conclusion as to whether there was a refresh. This really doesn't seem like something CG should make good on. People assumed, and you know what they say about when people assume.

"TheAnimist;c-2431911" wrote:
which other event resets after the fixed 19 attempts?

IIRC, ProFun had the same thing. First event lasted 24 hrs, but cooldown on event refreshed prior so we got an extra chance. I could be wrong tho. I thought i remembered getting extra shards for that too

"Notthatguyfrombefore;c-2431937" wrote:
I don't get why people didn't see that the bonus tier refresh ended before the event ended and draw their own conclusion as to whether there was a refresh. This really doesn't seem like something CG should make good on. People assumed, and you know what they say about when people assume.

Because it deviates from an established pattern and people followed a well known path to achieve their intended outcome - that's why they didn't notice - because they had no reason to be looking for something to be different than previous experiences.

I'm not making a case either way for a make good - do a make good, don't do a make good - whatever - but surely you can see how people would be excited for the new thing and charge forward thinking that it would work the same way it has in the past?

I mean sure, I guess we should have been paying closer attention (because why would it work the way it always works?), but many of us didn't.

"herd_nerfer;c-2431941" wrote:

"Notthatguyfrombefore;c-2431937" wrote:
I don't get why people didn't see that the bonus tier refresh ended before the event ended and draw their own conclusion as to whether there was a refresh. This really doesn't seem like something CG should make good on. People assumed, and you know what they say about when people assume.

Because it deviates from an established pattern and people followed a well known path to achieve their intended outcome - that's why they didn't notice - because they had no reason to be looking for something to be different than previous experiences.

I'm not making a case either way for a make good - do a make good, don't do a make good - whatever - but surely you can see how people would be excited for the new thing and charge forward thinking that it would work the same way it has in the past?

I mean sure, I guess we should have been paying closer attention (because why would it work the way it always works?), but many of us didn't.

Right, but what is it that CG should be making-good for? That's the bit I don't get. I can see why people are frustrated that they spent extra crystals, but I can't see how CG are at fault for that.


I'd rather they spent what little time they devote to this game (apparently none is spent on testing) fixing the numerous bugs with Leviathan and making it live up to its billing.

"Notthatguyfrombefore;c-2431943" wrote:

"herd_nerfer;c-2431941" wrote:

"Notthatguyfrombefore;c-2431937" wrote:
I don't get why people didn't see that the bonus tier refresh ended before the event ended and draw their own conclusion as to whether there was a refresh. This really doesn't seem like something CG should make good on. People assumed, and you know what they say about when people assume.

Because it deviates from an established pattern and people followed a well known path to achieve their intended outcome - that's why they didn't notice - because they had no reason to be looking for something to be different than previous experiences.

I'm not making a case either way for a make good - do a make good, don't do a make good - whatever - but surely you can see how people would be excited for the new thing and charge forward thinking that it would work the same way it has in the past?

I mean sure, I guess we should have been paying closer attention (because why would it work the way it always works?), but many of us didn't.

Right, but what is it that CG should be making-good for? That's the bit I don't get. I can see why people are frustrated that they spent extra crystals, but I can't see how CG are at fault for that.


I'd rather they spent what little time they devote to this game (apparently none is spent on testing) fixing the numerous bugs with Leviathan and making it live up to its billing.

Well, think of it in terms of user interactions based on established patterns - when you change the pattern without notifying the user, you're at least partially culpable for the user performing actions that they wouldn't have if they'd known that the pattern had changed. Remember when they moved credit purchases in shipments and people ended up spending crystals on stuff they didn't need? I mean, sure - people should have been paying attention - but CG refunded some of those purchases because they recognized that they didn't properly communicate the change (and because people were really angry about it).

What I'm saying is, there's already been a precedent set - and CG has proven that they recognize that poorly communicated changes can result in unintended spending.

Again, I'm not arguing one way or the other - but I'm sure the folks that spent the extra crystals aren't feeling great about that, regardless of who's fault it was - and it's not like CG would be refunding real world currency, so they have very little to lose by refunding the difference. I guess I don't see the down side to it.

I agree though - fixing the bugs should happen first. 2k crystals is an ancillary concern, at least for me. I spent that money because I wanted the new toy - the new toy was supposed to be better than the old toys. Right now it's barely on-par with the old toys imo.