Account blocked for unknown reason.

I think making a post here is about all you can do. Maybe @Ultra can help?

"GegeGerard24;c-2405558" wrote:


Moreover, the threads are closed...so we don't know what has become of those accounts...were they truly innocent and if they were, were they finally restored...no1 knows...

Most important...what caused these false bans?

1.Because it’s not your business - CG investigated and the result is between CG and the account holder

you can reach out to the account holder for an update if they are willing to share

2. False or not, you don’t know that

*REDACTED*

@Destroyer123 :smiley:

I really hope that at least someone can help me. I'm already desperate, it's a pity so much time and effort.

I just don't understand the reason for blocking, I haven't broken any rules, I play on an iOS device, I can't use any third-party programs

It is really worrying, at least for me...that lately many peoples claimed to be banned for no reason.

For example...
Banned for no reason
Falsely banned on galaxy of heroes amd ea can't help me

If they were truly innocent, this is alarming. Because it could happen to any1.

Moreover, the threads are closed...so we don't know what has become of those accounts...were they truly innocent and if they were, were they finally restored...no1 knows...

Most important...what caused these false bans?

"Destroyer123;c-2405546" wrote:
I really hope that at least someone can help me. I'm already desperate, it's a pity so much time and effort.

Don’t worry, if you haven’t done anything wrong :smile:

Hi OP. These might be rather facile questions but need to be ruled out:
Have you tried transferring your account between devices recently?
Have you made any other changes to your account (including GameCenter)?
Have you tried deleting and reloading the app just to check for sync problems?
Your Swgoh.gg GAC data isn’t showing so there may be some sort of sync issue or the server might think you’ve deleted your own account so it’s worth checking
What data there is (eg the last 30 days chart) certainly doesn’t give any clues about why you might be blocked.
As HN says, you’re probably best asking a friendly mod to put your case to the devs - as they sometimes need a nudge.
Personally I’ve found the EA help desk pretty flaccid but others may have had better experiences
DM @Ultra

The transfer of the recording was about a year ago, I don't remember exactly, due to the transition to an iOS device. There were no changes to the account. I tried deleting the game, I thought it was some kind of mistake. On Swgoh.gg sync status is active.