Age update - what’s going on
Ok EA, what’s up with the update notes stating we can change age but no one in support seems to know what’s going on??
Forum Discussion
Actually, EA does do it now. I went through it successfully last week. When you contact EA support, let them know you need to verify your date of birth with the DOB verification unit. Once you have a case number, you send an email to: dobverification@ea.com with requested information, as well as an image for proof of age (I attached a picture of a license).
Below is the email I sent. it took about four days to get a response and my DOB updated.
Dear Madam or Sir,
I contacted EA Worldwide Support today to update my date of birth (DOB) for one of your games, Star Wars: Galaxy of Heroes; the game developers announced on their website that updating a DOB was now possible: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019
Following my phone call with EA Worldwide Support, I am writing you to verify/prove my age. Attached is a copy of my XXXXXX. If you require further verification/proof, please let me know.
My date of birth is XXXXX. My Ally Code in the game is XXXX. This is for Case #XXXX.
Sincerely,
XXXX
Below is the email I sent. it took about four days to get a response and my DOB updated.
Dear Madam or Sir,
I contacted EA Worldwide Support today to update my date of birth (DOB) for one of your games, Star Wars: Galaxy of Heroes; the game developers announced on their website that updating a DOB was now possible: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019
Following my phone call with EA Worldwide Support, I am writing you to verify/prove my age. Attached is a copy of my XXXXXX. If you require further verification/proof, please let me know.
My date of birth is XXXXX. My Ally Code in the game is XXXX. This is for Case #XXXX.
Sincerely,
XXXX
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