EDIT by EA_Jesse: locking this thread since there is now an official response on this found here https://forums.galaxy-of-heroes.starwars.ea.com/discussion/2094/regarding-heroine-bundle-purchases#latestI can't be the only one not okay with the refunds being given out if barriss isnt being taken back by the devs. So they paid for a OP character that was due for a nerf, & get a refund because she isnt as OP as she was before ? but still very powerful ? Give em a refund but they shouldnt be keeping bariss even though I dont think any of you deserve a refund AT ALL. In fact you deserve exactly what you're getting, thats what happens when you pay to win & this should be no different. You knew that character was OP when you bought it, You knew a nerf was coming whenever you used it, it was your decision to waste 60$ which is already ridiculous on a in app purchase, they should not be allowed to refund at all. Its called character balancing its in games to make sure no 1 character is too strong. You're mad because a character that was clearly OP'd was nerfed to make the game fair for everyone ? how does that warrant a refund ?

Hey,So as expected the nerf hammer hit a char that some of us put down 50 bucks for. As discussed before and raised by other players also, will there be any comp/exchange opportunity offered so it is actually worth investing in the game or all better chars will be nerfed a week after ppl put down money for them? (similar to advisor leliana in hoda)Cheers,Maso

Ouch, I expected a nerf, but that's a massive decrease.

A nerf for a character that is in no way OP. I expect sidious and old ben being nerfed. Old Ben <3 Baris in every way and in almost every teamcomp.Old Ben has this skill that prevents Baris (and others) from healing AND reduce physical dmg.By this logic I expect a nerf on those 2 characters as well right?Also because Baris disappeared in the Arena list and it's all Darth Sidious or Old Ben as leader, can we expect a nerf as well?It's like this:you have 25 out of all characters including Baris. Your current comp is A B C D E aka your best team.A seems to powerful so let's nerf it. Now you dont use A anymore so it's now B C D E F which you use.Next in line is nerfing B (which is prolly sidious), after that forum screams about nerfing C.Where is the end? Why does EA nerf characters they sell when they are clearly not OP.Better method is to give other characters boosts to change the meta and make things interesting.All that is happening now is people will not use Baris anymore and the meta changes and new nerves are needed.

Guys, this game is a money grab just like all the rest. Whether we like it or not, it's going to happen. They are going to nerf character after character, so that people will spend more money to invest in the "next big thing". It's sickening. New Star Wars movie comes out and all of a sudden, a $120 card pack hits the store, while people who are paying money for Chromium packs are not even getting the things they are paying for. Gamers need to act with their feet, and stop supporting games where the emphasis is 100% on gouging people for cash and then changing things with the end goal of making people spend more and more money.

Barriss Offee changes | EA Forums

laserfj
9 years ago
"Crymsonkyng;12954" wrote:
Underpowered? Kylo Ren looks like Dooku on steroids

Yes. Aside from not being very good, he is like dooku.
messy2034
9 years ago
actually i find op's post more rational than all the Barris crybabies i see....asking for a refund here and there. Nerfs and Buffs are part and parcel of games...just like WoW last time. Are you gona ask a refund for 6 months subscription just because they nerf your class? Just wait around and see if there will be any update on Barris the next few days.
powerlifter450
9 years ago
I believe you need to be proactive and request one by calling either Google or Apple.
FakeRobbo
9 years ago
"Krisss;14073" wrote:
"Vallik;14067" wrote:
"ChiaPett;1998" wrote:
When can we expect a refund on "Barriss Offee Pack" purchase?

Google refunded me after putting in a refund request within 1 minute of putting in the request

they really should think characters they are putting for in premium/exclusive packs better if they want to have people confident of there purchases

and the prices they are are just stupid which is why i think google was so quick to refund

After you got your refund, bariss and the other two champs were deleted from your character pool or did your account get deleted after that?

Yeah I'm interested to see what happens here, otherwise you would get to keep your money and have a free barriss ^^
KWW75
9 years ago
"Vallik;14067" wrote:
"ChiaPett;1998" wrote:
When can we expect a refund on "Barriss Offee Pack" purchase?

Google refunded me after putting in a refund request within 1 minute of putting in the request

they really should think characters they are putting for in premium/exclusive packs better if they want to have people confident of there purchases

and the prices they are are just stupid which is why i think google was so quick to refund

google used to be quick with refunds with Marvel Puzzle quest too, but that option also result in people being locked out of their accounts afterwards... As google itself can not remove the purchases you made within the game...

So if you got your money back, be prepared to lose access to that account you had made your purchases...

This is what happened to some users that requested a refund for purchases they made in Marvel Puzzle quest... I'm not sure if EA will do this, but I would prepare for the worst when it comes to losing access to that account. It'll probably be a lot easier to lock you out the account than remove the items you had purchased and got a refund for.
powerlifter450
9 years ago
I would only seek refunds for situations like this big character nerf. Getting refunds to get free stuff seems like theft.
AbysmalDarkside
9 years ago
My thing is if they're giving you a refund you shouldnt have Bariss at all.
Mackem79
9 years ago
"Fighton;14092" wrote:
"Vallik;14081" wrote:
"Skye;14077" wrote:

google used to be quick with refunds with Marvel Puzzle quest too, but that option also result in people being locked out of their accounts afterwards... As google itself can not remove the purchases you made within the game...

So if you got your money back, be prepared to lose access to that account you had made your purchases...

This is what happened to some users that requested a refund for purchases they made in Marvel Puzzle quest... I'm not sure if EA will do this, but I would prepare for the worst when it comes to losing access to that account. It'll probably be a lot easier to lock you out the account than remove the items you had purchased and got a refund for.

if thats the route they go then i can get refunded on the rest of the purchases and come away clean

Exactly
.......it'll cost more to fight a $50 refund(and lock peeps out).....cause most peeps who bought the pack , have spent more, week in, And wk out......... all I know is amex has back if it came down to that.

But it seems EA is gonna, make it right. ..and that all we want......we don't want to be taken advantage of.

Exactly this.

I haven't applied for a refund yet and don't really want to.

I just want what I paid for, or something close to it.

If I don't get that, then I will apply for a refund. People are talking about accounts being locked and so on. If that were to happen I'd also be applying for refunds for all of the other packs and crystals I have bought.

It might not be deliberate but the way these changes were made appear predatory and exploitative. I mean they sold this pack at a premium price as a limited time offer, then as soon as the limited time was over they changed it, including changing what had already been purchased.

I am a sucker for these games, I know they want to get as much money out me as possible from me and I'm happy to go along with it, but I'm not prepared to be taken advantage of in such a blatant manner.
justinmarmer
9 years ago
As far as getting banned for a refund, yes it happens. I played EA's Need For Speed World fanatically, poured in hundreds of dollars. I got one refund of $10 and with in 24 hours, my whole account was gone and I never got it back even with many months (EA email customer support is not in any hurry I assure you) of pleading/begging for understanding. There are countless such stories of folks getting banned from Simpson's Tapped Out (also EA) after refunds. I decided from the start I'd never drop a dime on this game. Just going to stick to F2P. I did purchase the Dooku pack, but I got it from Google Opinion Rewards (surveys for google bucks) earnings so I still consider that free. I'd never consider paying anything more than $5 here or there for extra content. I'll grind for everything possibly free and have fun. I can't wrap my mind around spending my electric bill for a few toons that will end up nerfed.
CronozNL
9 years ago
EA_Jesse did respond earlier that we would get an answer to this. Because of all the fuzz we made.
It's a good thing to know they listen. Having updates and character patches is normal in an RPG game.
I can understand the feeling of betrayal if you bought it and it got changed (so fast). I also bought the pack but I'm still happy with Bariss, Ashoka and Assaj that I don't feel I need to complain.

I would appreciate EA giving some statement about this which according to Jesse, will happen soon.

Hold your horses till that time and keep the flaming at a low before this topic gets nasty and they decide to close it again.