Bonus crystals

more like just incompetency or negligent behavior from EA side. wait official respond, if it is intended or not, if their fault you can argue if you knew this would happen you wouldn't have made the purchase and apply for a refund. they are legally obliged to return it

"Antario;c-2257387" wrote:

"Ger4sim;c-2257384" wrote:

"Antario;c-2257382" wrote:
Strong words.

I'm sure it's just a mistake either in communication or execution (hopefully the later).

Are you saying that regional players are to blame for someone doing bad language translations?

I'm just saying CG probably did not create that offer to rip off your money in such a despicable way as you put it :)

Deliberate or not, it is still misleading and untruthful. Also, a lie doesn't have to be an intentional deceit, simply stating something that isn't true goes under the definition of a lie. Albeit an unintentional lie.

In this case I understand OP's frustration, if they bought the pack under the pretence of them being offered an even better deal if they did so. Making an offer, taking payment, and not delivering on that offer could technically be classified as fraud.

Here is the literal text from the store:

Встречайте особые временные предложения на кристаллы! Отпразднуйте День «Звездных Войн» с бонусными кристаллами из избранных комплектов кристаллов! Успейте один раз получить на 25% больше добычи из сундука или коробки кристаллов! При покупке коробки или сундука кристаллов по акции вы также разблокируете временный бонус в 50% для следующей коробки.

Here is google translation:

Meet special temporary offers for crystals! Celebrate Star Wars Day with Bonus Crystals from select Crystal Sets! Hurry up to get 25% more loot from a chest or a box of crystals once! When you buy a box or a chest of crystals for the promotion, you will also unlock a temporary 50% bonus for the next box.

Did I get something wrong?

Strong words.

I'm sure it's just a mistake either in communication or execution (hopefully the later).

"Antario;c-2257382" wrote:
Strong words.

I'm sure it's just a mistake either in communication or execution (hopefully the later).

Are you saying that regional players are to blame for someone doing bad language translations?

"Ger4sim;c-2257384" wrote:

"Antario;c-2257382" wrote:
Strong words.

I'm sure it's just a mistake either in communication or execution (hopefully the later).

Are you saying that regional players are to blame for someone doing bad language translations?

I pay real money.
The letter in the application and the item in the store are an "offer."
By paying for the goods, I make an acceptance.
After payment, the terms do not match the offer!
This can be interpreted as fraud!

"Ger4sim;c-2257384" wrote:

"Antario;c-2257382" wrote:
Strong words.

I'm sure it's just a mistake either in communication or execution (hopefully the later).

Are you saying that regional players are to blame for someone doing bad language translations?

I'm just saying CG probably did not create that offer to rip off your money in such a despicable way as you put it :)

@Kyno to the resque!

Please find the refund process at the bottom of the Forum Guidelines.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/127295/forum-guidelines