This has to do with the individual game logging. They need to make sure they are logging out of the game and back in if this is happening. Tell them to force close, if that doesn't work. Also, I've seen past guildies fake screenshots, so I bring you to this below:
Why don't y'all just make it easier on yourselves? Remove everyone from the guild after a reset, then bring them right back. The process takes about 20 min total. I created a spreadsheet with all guild members' ally codes To make it quick and seamless. Each officer handled about 6-8 each during the boot and bring-back. It was very simple.
From then on, the lifetime tickets are always divisible by 600. You can easily see who is short prior to reset and message them to get it handled. As soon as they miss, you boot and bring right back (takes about 1 min). We have a 3-strike rule within so many months (leader discretion, since things happen - we also have a channel when folks will be out and can't get their 600). All offenses are kept private in a Leader channel on Discord. Since we did this, our 30K days went up dramatically. We now hit it about 99% of the time.
Now no one can fake, or claim they didn't realize they hadn't hit 600.
