Complaints Procedure
What is the procedure to follow if ea help were unable/ unwilling to provide adequate assistance with a techinical issue??
Forum Discussion
- Want in one hand and poop in the other one. Be patient
- Depends what it is, and your definition of "adequate".
"Shonkathonk;d-218307" wrote:
What is the procedure to follow if ea help were unable/ unwilling to provide adequate assistance with a techinical issue??
Have you posted your issue at AnswersHQ?- It’s a soul destroying process @Shonkathonk ive had an issue for two weeks now, and I’m just getting a wall of silence..
Something to do with not spending enough on the game probably.. "jkray622;c-2004002" wrote:
"Shonkathonk;d-218307" wrote:
What is the procedure to follow if ea help were unable/ unwilling to provide adequate assistance with a techinical issue??
Have you posted your issue at AnswersHQ?
I spent nearly an hour and a half talking to an operator in live chat
For info of all my query was not recieving the stun gun salvage on completion of tier 7 of the padme event. Have screenshots of my stun gun inventory having not spent any and having bought some with saved up crystals. This was apparebtly not enough to prove it as I had recieved the other rewards."Shonkathonk;c-2004004" wrote:
"jkray622;c-2004002" wrote:
"Shonkathonk;d-218307" wrote:
What is the procedure to follow if ea help were unable/ unwilling to provide adequate assistance with a techinical issue??
Have you posted your issue at AnswersHQ?
I spent nearly an hour and a half talking to an operator in live chat
For info of all my query was not recieving the stun gun salvage on completion of tier 7 of the padme event. Have screenshots of my stun gun inventory having not spent any and having bought some with saved up crystals. This was apparebtly not enough to prove it as I had recieved the other rewards.
So the answer to "Have you posted your issue at AnswersHQ" appears to be "No."
That's your next step.
https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en- @Shonkathonk file a complaint to BBB, depending on what it is.
- As always it depends what your issue is. If you want to try and follow up with CG_SBCrumb, you can message him with your issues and try to discuss what happened with EA help.
