I feel this as well. I have been losing battles in GAC over the last several months due to this extremely frustrating bug. I have reported it on the bugs website (multiple times) as have many others. The basic response is that CG cant duplicate it consistently and it could be caused by too many things for them to fix so basically sucks for you (in a nutshell). That really makes you feel like what's the point of trying to compete in GAC if you can just randomly lose through no fault of your own. And I agree "EA help" is a misnomer, they don't help at all.