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Kluge1971's avatar
Kluge1971
Rising Ace
7 years ago

Flight of the Falcon - Forums vs Support

Most of the posts regarding the missed Flight of the Falcon, it's one-day delay, and the unnecessary resources (crystals) some people used are being closed by moderators with instructions to contact Support. I have just spent 20 minutes in a chat session with Support and their instructions are to post on forums. Imagine that! As many have said, and as I tried to explain to them, players used crystals to finish their farms in anticipation of the event occurring as advertised. The retroactive announcement of a 1-day delay results in many players having used these resources unnecessarily as they could have farmed for one more day. I asked for reasonable reimbursement of 300 crystals and was offered 1000 credits. I politely declined. It is important that this post remain open and that players add their own estimated over-spending and any attempts at resolution from Support.

7 Replies

  • I still think it’s funny that EA customer support claimed the Smuggler’s Run event was Flight of the Falcon.
  • I was told to post here.. having seen the multiple times that has been advised before with nothing other than being told to go to answers hq I don’t really see the point.. one day of extra refreshes, somewhere between 300 and 500 crystals cost. It can be seen by my purchase history for the last week or however long since it was announced as coming back.. I was 45 away on ig and 70 something on Xanadu, is how much I refreshed to get there..
  • Please message CG_SBCrumb with a support ticket number to see if he can help.

    Refunds and compensation topics are not allowed by the Forum Guidelines as was posted in the other topic that was closed. As per the Forum Guidelines, the course of action you are directed to take is to contact support.

    Please feel free to follow up with the dev team in a direct message about this subject or any related information.

    https://forums.galaxy-of-heroes.starwars.ea.com/discussion/127295/forum-guidelines

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