Gifted LSB Not Delivered, Payment Taken
Hi,
When the LSB gift bundles first came out around Feb 21, I purchased one as a gift to a guildmate. However, despite the transaction completing, the guildmate never received the bundle. I raised a support request using in-game help, and just receive responses that the issue is under investigation and to wait. Having tried to go back via in-game help a few more times more recently, including linking to the Dev update that gifting issues should be resolved and to raise a support request if still having trouble (https://forums.galaxy-of-heroes.starwars.ea.com/discussion/268643/updated-investigation-gifting#latest) I am still just told it's being investigated and wait.
At this point we're ~2 weeks down the track, bundles are about to leave the store, and I am still unable to either get a refund, or the gift delivered to the recipient.
Can you please advise the correct process to have this resolved?
- Hi @Inphinitfx,
I've been looking into what can be done but there's nothing from our side, sadly. The support team would need to look into this. I've sent in a report to flag this behaviour on the support side of things so I'm hoping that helps with how advisors assist with this. Could you try it again?
- EA_Lanna
