Google Gift Card Promotion?

"CG_Kozispoon;c-1298621" wrote:

Hiya!
In the above post, we mentioned that we’ve partnered with Google to offer a special in-game bonus to Star Wars™: Galaxy of Heroes players who purchase a Google Play gift card in select countries for a limited time this holiday season. There’s been some confusion on the offer details and availability by country and retailer, so we're providing Google’s official retailer list and schedule below. Retailers may post differing dates based on when their signage is displayed in-store. However, even if the retailer stops displaying signage, the promotion is still programmed in that country according to the dates listed <>, but for posterity!

In the above post, we mentioned that we’ve partnered with Google to offer a special in-game bonus to Star Wars™: Galaxy of Heroes players who purchase a Google Play gift card in select countries for a limited time this holiday season. There’s been some confusion on the offer details and availability by country and retailer, so we're providing Google’s official retailer list and schedule below. This list is subject to change and please contact Google if you have any specific questions related to the list or your particular purchase.

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Confirmed Retailers currently participating (by Country):
COUNTRY START DATE PARTICIPATING RETAILERS

• Austria 10/23/17 Spar Austria
  
• Austria 12/1/17 Tobaccoland
  
• Australia 12/1/17 7-11, AU Post, Coles, EB Games, PC Games Supply, Reject Shop
  
• Belgium 10/30/17 Digital Only
  
• Belgium 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Brazil 12/1/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Canada 11/1/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Switzerland 10/16/17 Lekkerland, Migros, Post Finance, Valora
  
• Germany 10/30/17 Digital Only
  
• Germany 11/20/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Denmark 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Spain 10/30/17 Digital Only
  
• Spain 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Finland 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  
• France 10/30/17 Digital + Carrefour FR
  
• France 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  
• United Kingdom 10/30/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Ireland 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  
• India 12/8/17 Croma, Hotpost, ICICI, Paytm, PhoneRe, Reliance Digital
  
• Japan 11/21/17 Circle K, Family Mart, Lawson, Ministop
  
• Mexico 12/8/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Netherlands 10/30/17 Digital Only
  
• Netherlands 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Norway 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  
• New Zealand 12/1/17 COUNTDOWN NZ
  
• Poland 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Portugal 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Sweden 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  
• Singapore 11/15/17 Digital + Everywhere Google Play Gift Cards are sold
  
• United States of America 10/30/17 Everywhere Google Play Gift Cards are sold except Kroger and Target
  
• United States of America 11/12/17 Kroger
  
• United States of America 11/21/17 Target
  
• South Africa 11/13/17 Digital + Everywhere Google Play Gift Cards are sold
  

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What’s the offer?
The offer varies by territory, but in most countries, there are 3 different reward tiers which depending on the value of gift cards offered in that country and the reward is Rey (Scavenger) of varying star level plus some crystals. Please refer to the signage at physical retailers or the Terms and Conditions found on the product page for online offers for the specific rewards in your country.

Is this only available from physical retail locations? Can I purchase this offer online?
You can purchase Google Play gift cards from participating physical retailers or purchase from many retailers online (see Google’s official list and refer to the signage at physical retailers or the Terms and Conditions found on the product page for online offers).

I bought a gift card, how do I claim the reward?

Most importantly, make sure you’re logged into the same account on your Android device AND inside Star Wars™: Galaxy of Heroes.

Go to the Google Play Store on your Android device.

Open the Menu and tap Redeem.

Enter your gift card code.

Tap Add Item on the Star Wars™: Galaxy of Heroes pop-up.

Tap on Open when instructed by your device.

When the game opens, you’ll see a text pop-up confirming that you redeemed your code.

You’ll also receive a message in your game inbox that confirms you’ve received the reward and Rey will be in your Characters area, ready for you to activate.


What can I do if I’ve already purchased a Gift Card from Target or Kroger?
We’ve discovered an issue with cards purchased at Target and Kroger, and unfortunately it’s not allowing us to validate the code redemptions. What does this mean? It means the cards won’t work as designed. Which is not cool, and we apologize. We’re working with Google on this, and if you have one of these cards, you should pursue a refund with the original retailer. If you encounter any problems receiving a refund from the retailer, then please contact us.

I was supposed to receive a 7* Rey, but I only got a 4*. What should I do?
Rey unlocks at 4*. If your reward was for a higher star version of Rey, we’ve also given you the additional character shards and credits needed to promote her up to that star level.

• Go to your Character Selection screen, find Rey and tap the PROMOTE button in the bottom right to increase her star level.
  

I already had Rey at 7*. What am I supposed to do with these extra shards?
Excess character shards can be converted to Shard Shop currency which can be used to purchase character shards or gear.

I redeemed my code, but Rey hasn’t shown up in-game. What should I do?

Ensure that you’re logged into the same account on both your device and in-game.

Restart the game - fully close the app and relaunch

Double-check to ensure your retailer is participating (see the official list above). If your retailer is not participating, you may not get the reward.


Is this only available from physical retail locations? Can I purchase this offer online?
You can purchase Google Play gift cards from participating physical retailers or purchase from many retailers online (see the official list above)

I purchased a gift card from a retailer online, but I haven’t received my code. What can I do?
Many retailers deliver the online gift card purchases to you via email after a brief delay (sometimes up to 4 hours). Please refer to information on the retailer website, purchase confirmation or other email regarding how long to expect between purchase and delivery. Contact your retailer if you continue to have issues.

How many times can I purchase this offer?
Most countries have 3 different offers tiers available. You can purchase each tier a maximum of 3 times. Refer to the in-store signage or Terms and Conditions for online offers in your specific country.

Can I move my reward to another account?
No, the reward is tied to the account at the point you redeemed the offer.