Guild leader AWOL. EA support totally useless. Can this issue be addressed???

That's bull. I contacted support about something on behalf of our leader when he was in hospital and they said they could promote me to leader to get the issue fixed. In the end our leader managed to get back on and sort it out himself but it's absolutely possible for them to do that. I'd request to escalate the issue to someone at support that knows what they're doing because they're certainly not all useless.