How to get in touch with a developer?

"Fiskaren95;c-2447034" wrote:

"Ultra;c-2446361" wrote:
also whats your ally code... i have a feeling i know whats this about

My old Ally Code: 469-219-313
I would like to get my old progress back but I have been told over and over again by EA Help that they can't do anything when the original Google and Facebook have been deleted but I was able to extract a map containing information regarding my old account from an old phone I used.

My new Ally Code: 648-155-934
I would love to get all of my progress unlocked on my new account, especially knowing how much time I spent unlocking everything and all the proof I've provided to EA Help. I began playing the game when it was launched back in 2015 but I had to leave it last year due to personal reasons.

"Sdtbarbarossa;c-2447104" wrote:

"Fiskaren95;c-2447034" wrote:

"Ultra;c-2446361" wrote:
also whats your ally code... i have a feeling i know whats this about

My old Ally Code: 469-219-313
I would like to get my old progress back but I have been told over and over again by EA Help that they can't do anything when the original Google and Facebook have been deleted but I was able to extract a map containing information regarding my old account from an old phone I used.

My new Ally Code: 648-155-934
I would love to get all of my progress unlocked on my new account, especially knowing how much time I spent unlocking everything and all the proof I've provided to EA Help. I began playing the game when it was launched back in 2015 but I had to leave it last year due to personal reasons.

were your old account connected with EA Connect aka webstore?

"DootyCalls;c-2447190" wrote:
my account is linked to a deleted email account , due to a job change. I have been trying to resolve this to regain access to webstore & its freebies, but alas..there is no fix with non in sight. DON'T Lose Access To Linked Email or your screwed.

"Sdtbarbarossa;c-2446495" wrote:

"Ultra;c-2446494" wrote:

"Sdtbarbarossa;c-2446492" wrote:

"Ultra;c-2446491" wrote:

"Sdtbarbarossa;c-2446489" wrote:

"DootyCalls;c-2446473" wrote:
i lost access to the linked email, with no way to unlink to a new email. I use Android phone to access the game & webstore

There are 2 ways:

1. Official way: write the support
2. an unofficial way

unofficial way i dm you

Barb can you create a thread and provide guidance on this scenario?

I think its time we archived it for future cases

The Unofficial way?
Technically against the ToS. So im not sure if im allowed to Post

Yeah, please don't share any techniques that are against the Terms of Service or encourage players to do anything against the TOS

Alright.
Maybe give a suggestion to the Devs to give a better Official way like disconnecting from Facebook (wich works ingame)
That case is quite often... and the support is... special...

"Fiskaren95;c-2447240" wrote:

"Sdtbarbarossa;c-2446495" wrote:

"Ultra;c-2446494" wrote:

"Sdtbarbarossa;c-2446492" wrote:

"Ultra;c-2446491" wrote:

"Sdtbarbarossa;c-2446489" wrote:

"DootyCalls;c-2446473" wrote:
i lost access to the linked email, with no way to unlink to a new email. I use Android phone to access the game & webstore

There are 2 ways:

1. Official way: write the support
2. an unofficial way

unofficial way i dm you

Barb can you create a thread and provide guidance on this scenario?

I think its time we archived it for future cases

The Unofficial way?
Technically against the ToS. So im not sure if im allowed to Post

Yeah, please don't share any techniques that are against the Terms of Service or encourage players to do anything against the TOS

Alright.
Maybe give a suggestion to the Devs to give a better Official way like disconnecting from Facebook (wich works ingame)
That case is quite often... and the support is... special...

Can you send me a private message?