How to recover my old SWGOH account?
Unfortunately when I got a new phone I didn't enter the age right and I am stuck in a under age account even though i linked it through google play previously. I have no clue how to link my old progress since the link button is unavailable in a kids account.
Is there any way to recover my old account? I am pretty bummed because I spent over 4 years on this account and I don't have the patience to do this all over again.
[CM - Edited title for clarity]
Hi @sss123212,
We're unable to help with account issues from the forums but the support team may be able to help more. They'll take a look into this and let you know what can be done from there. Please use these steps to start up a case with the live support team:
After that, let the support advisor know what happened. For example, this is what sounds like went down going off of your opening post:
- You were moving your SWGOH account over from older phone to new phone
- You were asked to enter your age during that process and accidently entered the wrong age, triggering the account to default to an underage account on the new device.
- This is somehow causing issues completing the transfer of your existing account to the new device.
- Help recovering your existing account and moving it to your new device.
- EA_Lanna
