In-game help option is crashing the game

Has anyone seen this or had a resolution to it? I put in a ticket that got replied to by support in bits over a few weeks. Eventually as I kept answering questions, the game would crash every time I pressed the help button in the game menu. Today after more than a week I see a game notification banner indicating a support reply come up as I'm battling in GAC. Yep, the banner pop up crashed the game. Battle lost.

I've tried things like reinstalling the game to no avail.