Forum Discussion

KitFisto08's avatar
KitFisto08
Rising Novice
2 years ago
Solved

inactive guild leader

My guild leader and officers have been afk for more than a year, so we active members can't start a raid or get new members(having only 5-6 active players now, it's hard to get more points during territory battles). This guild took me in after me afking for months, so I hope to stay instead of just to quit and join another guild. Thus, is there any way we can have a new leader, or to start raids and get new members?

 
  • Hi @KitFisto08

    Our support team can look into this for your guild. Please instruct the officer you'd like to promote to Guild Leader to follow these steps:

    Those steps will outline how to submit a help ticket starting from their SWGOH account to reach the support team and get the ball rolling. 

    - EA_Lanna

6 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @KitFisto08

    Our support team can look into this for your guild. Please instruct the officer you'd like to promote to Guild Leader to follow these steps:

    Those steps will outline how to submit a help ticket starting from their SWGOH account to reach the support team and get the ball rolling. 

    - EA_Lanna

  • KitFisto08's avatar
    KitFisto08
    Rising Novice
    2 years ago

    My guild leader and officers have been afk for more than a year, so we active members can't start a raid or get new members(having only 5-6 active players now, it's hard to get more points during territory battles). This guild took me in after me afking for months, so I hope to stay instead of just to quit and join another guild. Thus, is there any way we can have a new leader, or to start raids and get new members?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @KitFisto08

    Just catching up with you there, did you get in touch with the support team and let them know the Guild Leader and Officers are inactive? 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @KitFisto08

    The best way to contact us is by creating an in-game ticket. This sends them details our support team needs to help with mobile requests and means they can help out faster.

    Here's how to send in a case from in-game:

    1. On the home screen, tap the  ⚙️ Cogwheel icon/ Settings button in the top left corner of your screen.
    2. Tap the Help button and your game will connect to the EA Help support site.
    3. From the page that loads, in the top left, click on the EA Help logo to bring you to the EA Help homepage.
    4. Type 'SWGOH' into the search bar and select the tile that appears.
    5. Select See all help topics.
    6. Select the Manage my account category.
    7. Select I need help logging into my EA Account (in the absence of a guild help option).
    8. The available contact options should appear under the heading 'Still need help'.

    It'd also be good to have your Player ID handy in case the support team asks for it.

    - EA_Lanna

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