Is there any precedent to have a purchase made with crystals refunded?

Chances are low, they will likely just tell you it’s not their fault and you should be more careful. That’s what they said about my mistaken GMY zeta I tossed on him 3 years ago.

I had the pleasure to ask if is possible to refund shards i bought with crystals for mon mothma, and i got a "we can't do that, believe me if we could we would.". EA's support either has access to nothing or claims so. Go figure.

"pånøs;c-2245211" wrote:
I had the pleasure to ask if is possible to refund shards i bought with crystals for mon mothma, and i got a "we can't do that, believe me if we could we would.". EA's support either has access to nothing or claims so. Go figure.

Keep trying, it's possible you will find a softy.

I had this happen when when the game was lagging really bad about a year ago.

I didn't get a FULL refund, but a partial refund at least made it less painful.

And the purchase was a character I was farming but had no real "need" for QUICKLY or anything so it just finished that farm a few days earlier.

I was still out crystals but at least it was a much smaller loss, more like if I'd paid for refreshes to get them.

"DaarthBrewer;c-2245362" wrote:

"pånøs;c-2245211" wrote:
I had the pleasure to ask if is possible to refund shards i bought with crystals for mon mothma, and i got a "we can't do that, believe me if we could we would.". EA's support either has access to nothing or claims so. Go figure.

Keep trying, it's possible you will find a softy.

I don't bother anymore, if is in-game currency, I let it go, if is real money i go other path.

I've spent way too much on this game. I once bought Mk4 stun gun salvage instead of Mk5 with crystals I bought. Messaged support and asked if they could revert the obvious mistake- I had thousands of Mk4 salvage already.

Support said no. I said I'll never spend another penny on this game, and I stuck to it.

Those Stunnies saved me hundreds of dollars at this point.

My 2 yo son was playing with my phone and bought grief karga 32 shards for 1280 crystals. (Already at 7*) messaged EA and they said they did not have the option to do anything about it. Just bought the £19.99 pack on May 4th. And have spent £35 in the pass few weeks. Seems they’re happy to take your money but not help out after. This is the first time I’ve had an issue and contacted them.