Missing rewards from soft lock, LSB issue, Game freezes and messes up GAC, Coaxium missing,

First) The game's soft lock on 11/18 broke my grand arena rewards and bonus energy, and I was never able to acquire either. I still have not received any resolution after contacting the in-game support.

Second) Purchase of Finalizer LSB on 11/28. For over four full days, I never received the content of the LSB. I went to the help button on the PC client and was told I needed to do it on mobile. I did it on mobile, and I was just told to be patient as it is a known issue, and the team is working around the clock to solve it for me. After spending upwards of three hours reaching out to support and being redirected in circles, I finally received my LSB thanks to EA_Gunner on the forums on December 2nd. Later, on December 2nd, However, I could not pre-save this change to my roster for the upcoming GAC because it was 12:36 AM.

Even though I purchased it on the web store, I still have not received my coaxium; when I first reached out, they said it was a known issue, and the team was working on it. When I reached back after several days, they told me that it was a solved issue and that the case had been closed a few days before. This is ridiculous because I still have not received my coaxium and am still missing it. This processing issue has caused many problems. As of December 2 or 3, I attempted to reach out to support again. When I went to the help.ea.com website, I was forced to go through many unrelated articles only to find that the chat button was not there and that there was only an email. So I sent an email, and it took a day for the robot to respond, asking generic questions that I clearly addressed in my original email. Then, a few hours later, I looked on the website and saw that the case was closed. This is beyond absurd. I never received any response or any resolution, and the case is just marked as closed. So then I reached out again and opened a new case, and I received the exact same automatic email asking the generic questions; once again, I answered them and stated how they were clearly addressed in the original email. And with this next case, I didn't get any response, so today, on the 8th, I went to check the case status. Now I see that the chat shows up again (in the exact spot where it was missing the last time), so I opened the new one and told another agent about my issue. Then they told me it was a known issue, and the studio was working on it, so they closed the case. Why would they close the case?

Going back to this issue, I will be able to unlock the finalizer tomorrow, and then I will be able to start the SLKR journey, but it will take me three to four days to complete, and by then, I will have missed the proving grounds. If I don't have SLKR in proving grounds, I won't be able to complete the event and get the rewards (by the way, I am not expecting to complete proving grounds off of a freshly unlocked SLKR; I have done lots of research on how to beat the proving grounds with SLKR, and I have saved all the gear I need to bring him to gear 13).

EA's failure to deliver the LSB kept me from having the Finalizer and SLKR on my Grand Arena and being able to complete the upcoming proving grounds (along with all of the fleet and squad arena currency that I should have gotten).

Three) The game froze when I started a Grand Arena Fleet battle. Somehow, this battle went through and counted as an attempt, and the team was used (even though I never actually got to use it)

Four) I am missing a lot of coaxium from my purchases on the webstore. The EA support agents told me they knew about it and later that it was a solved issue when I am, in fact, still missing coaxium.