@EA_Jesse
Here, I know it's late for you right now and frankly, I'm a little heated at everything that's happened lately so I'ma go hit the pool, but I'll leave you with this:
1: Your PAYING player base is upset about mods. You (maybe not you personally, but since you're on the firing line) created precrafting 2.0. The devs said the gear precraft was around 1% of the player base. Now you have a storm affecting 100% of the player base.
You introduced mods that nobody wanted, you told us they used the hardest energy to get in the game, you rolled out the update, we spent and in less than what, 48 hours you yanked the chain back by nerfing Mk5 drop rates from 100% to virtually nothing AND including Mk4 and Mk3 Mods in there. That is a slap in the face to your base. Not ONLY that, you doubled down on throwing everything out of whack by tripling the price or more to upgrade a mod from 1-15.
2: Galactic War. Your PAYING customer base is REALLY upset at the big middle finger we received. In case you haven't been around, GW was okay for a while. Then as players leveled up, it got REALLY hard. Rewards never scaled from level 40 to level 80. It took some people hours to complete. You alleviated GW by making it more tolerable. I personally could finish mine before my morning coffee and second Black and Mild were finished. Then it was reverted to something absolutely ridiculous level where nodes 6, 9, 10, 11 and sometimes 12 were absolute arena squads of death. The response? GW is SUPPOSED to be difficult. Difficult yes, but impossible? You have to be kidding me. Mods had been out for less than a DAY and we're seeing modded to the hilt teams in GW. That's insanity. This is a mobile game, not Warcraft.
3: Credit crunch - So, by players not finishing GW even before, they're already hosed and y'all doubled down on it. Then you introduce mods, raise the price on them 48 hours after introduction, nerf the drop rate on the most valuable energy (oh, BTW, that double Cantina day right before the update was a brilliant way to soak up the cash) and basically create this mess that you find your player base in.
Enjoy your evening / morning / afternoon.