Forum Discussion

6 years ago

MISSING GEMS

I have made the purchase of gems from an ios (iphone6) and at the moment requesting the authorization I have put my fingerprint to authorize the purchase and the game has closed, at the time of openi...

EA_Lanna

Community Manager

6 years ago

Hi @Kenkatzu,

Refunds are cases we're not equipped to support from here. I'll share the details below of where to get in touch below. Who you contact will depend on what device you play on and when you made the purchase in some cases.

To request a refund:

For iOS, please contact Apple.
For Android
- If you made your purchase in the last 48 hours, contact Google Play.
- If it’s been more than 48 hours, contact us.

Check out the options above and reach out to the right support team to see if you meet their criteria for a refund.

Thanks,

EA_Lanna