No offense taken. However, With the glaring exception of TW match-ups being so imbalanced, I don't see much that really needs fixing. Just people upset that they have to grind in a grinding game (Why all the useless gear?!). Or mad that their particular method of advancing isn't as easy/simple as they'd like ( Ridiculous that I should have to refresh 20 times to fight the lowest position in arena each time. I missed my payout because it wouldn't just let me fight the lowest rank I can get to at will. Again!!). Or that they weren't given 2 weeks notice before a recurring event comes back.
Except for TW these things all seem to to be WAI, so no need to fix them.
As for adding content, I somehow doubt with all the licensing and promotional and legal footwork needed between all the companies which shall not be named, that it's as easy as "just add Revan", or "just enable ship hardware already" (for example) That doesn't even touch game balance, meta vs non-meta, where to acquire gear/shards, fitting it into the rest of the (likely) predetermined release schedule, etc etc.
Besides... I'm sure they're too busy working on Handmaiden and Atris to do much else at the moment.
*nods to himself knowingly*