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impala64444's avatar
impala64444
Seasoned Newcomer
5 months ago

No help from EA, my case tagged as no fix, years of play wasted .

So for few days i can't login on to my accout, trying to contact EA but for answer you have to whait like 8h that makes no sense so i contact them for PC finally some one answer straight away. So i said that i can't login Error 9 , game works if create new account but my old one have almoast 9 mil. power. They said that they heve no solution for that and they will transfer my case  higher ok go for it.  He said to check game every day and that's it :/ . After sometime i just chacked my case and it's tagged "no fix " and i can chose buttons "Resume case" "close case" is it normal or i'm missing somthing??  Sorry for my english, but im pissed off.

5 Replies

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  • Swiftninja25's avatar
    Swiftninja25
    New Traveler
    5 months ago

    I am very sorry for your loss. I would be devastated if that happened to me. Unfortunately, it looks like EA Support is your only hope here. I wish you the best of luck and hope you get your account back.

  • JonahFalcon's avatar
    JonahFalcon
    Seasoned Novice
    3 months ago

    "No Fix" means they have no interest in your case. And by the way, you won't be able to open cases on the same subject.

  • nmkevlb397zs's avatar
    nmkevlb397zs
    Rising Adventurer
    3 months ago

    Wow, so a tech bug wiped a multi-year 9M GP account, and they won't even offer basic support to restore it!?   That's just beyond **bleep** support.  I also have had multiple tickets go completely unaddressed the last weeks.  It's horrible.  A multi-billion dollar enterprise and they can't attend to basic support tickets.  Anyone who gives money to this company should seriously reconsider.

  • impala64444's avatar
    impala64444
    Seasoned Newcomer
    3 months ago

    Well I gave up i will have more time for me or other games ,maby they don't want to help because I spend maby 50 pounds on it through all that time .It's funny other people's wrote on that post but not support hilarious 🤣🤣🤣🤣. So no more games from EA anymore  ,another one to my blacklist ,anyway they have nothing interesting to play :). 

    Good luck with "Failguard" EA 🤣🤣🤣🤣🤣

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