After reading through 11 pages of comments and/or complaints, here are my 2 cents...
- A lot of people (including myself) woke up this morning expecting that the event and double drops would be live (because for awhile now you have been advertising that this would be the case) and proceeded to drop all of our Cantina energy (along with 2 refreshes) only to be disappointed by results similar to any other day.
- Many have argued that it's our own fault for not checking the possible rewards prior to spending the energy. The problem with this argument is that many of us (myself included) only recently started playing the game and had no reason to believe that the 'possible rewards' would say anything other then what it has always said. To us double drop could just as easily meant that the 33.3% chance to drop a shard becomes a 66.6% chance. (at least that was my assumption).
- I'm glad that you have removed any misleading messages from popping up in-game, that is certainly a step in the right direction, but many of us were already mislead (by all of the prior announcements) to believe that the changes would be live as of this morning. Could you potentially add temporary in-game announcement to let players know to wait a bit before spending energy?
- I'm all about supporting great companies, but my budget is such that I have to be very picky when it comes to in-game purchases. However when I saw that the event was missing I was confused and made the assumption that I had to own all 6 phoenix characters in order to gain access to the event (I was only missing Herra). Since I just hit 60 yesterday, I was looking forward to potentially adding the 2 new phoenix ships to my very limited fleet. So when the event wasn't there, and I saw that all of the character packs were, I made the foolish assumption that I had to purchase Herra in order for the event to even show up. It was only after I had done so (and found the event still missing) that I turned to the internet for answers. This last part may be a moot point because I'll probably still end up needed her for the event anyway, but if not... well then I hope you can understand my frustration.
Now don't get me wrong, I love this game, and I think y'all are doing a wonderful job. I am a programmer by trade so believe me when I say that I understand what y'all are dealing with, and tip my hat to everything that y'all have done so far. My comment isn't intended as a complaint, only an attempt to add a voice to the frustrations being felt right now by many of your players. If anything can be done to reverse the mistakes that were made in ignorance by many of us this morning, then that would be wonderful; but if not, then understand that we still love your game and appreciate all of the hard work that y'all are doing to provide us such a great product.
EA Staff (Retired)
