So after receiving 2 Ewok Scout shards instead of the advertised Bossk shards I contacted customer services who have informed me that shards are only a possibility not guaranteed, I know this but felt patronising. After explaining again the mix up in rewards I've been told all rewards are random and some times they can be entirely different from what's advertised. So the big question is. Why have I not received random shards before?

First time rewards and rewards thereafter are massively different. They went through this debacle a while back with the mod rewards from some event, and now they carefully state "possible rewards" in the tab.

Just tell them you do not accept their response and escalate the ticket.

"Chucko_marek;c-1598102" wrote:"Jenojo;c-1598100" wrote:Yes it was before the hotfix but there was no indication about any problems when I had the client restart. I got 1 bossk shard when I did the battles after reset so from 10 battles on bossk node I gotEwok Scout 2 - 1 BosskI guess the lesson is to wait before farming the new area...Never been an issue before but I'll be waiting in future

Hi Jenojo, Sorry you've got the run around. What support told you was incorrect. Send me a DM with your ally code and I'll check out what happened with your account. A handful of people tried the node right at the moment the patch went live on their server yesterday and had issues.DS Hard Node 9-B is working correctly and will give out Bossk shards as shown.

Can you provide more details? Packs? Event? It's a bit difficult to understand without knowing where these shards are coming from.

Random rewards? | EA Forums

Elothox
7 years ago
First time rewards and rewards thereafter are massively different. They went through this debacle a while back with the mod rewards from some event, and now they carefully state "possible rewards" in the tab.
yohann269
7 years ago
Just tell them you do not accept their response and escalate the ticket.
Jimbowmanuk
7 years ago
"Chucko_marek;c-1598102" wrote:
"Jenojo;c-1598100" wrote:
Yes it was before the hotfix but there was no indication about any problems when I had the client restart. I got 1 bossk shard when I did the battles after reset so from 10 battles on bossk node I got
Ewok Scout 2 - 1 Bossk

I guess the lesson is to wait before farming the new area...

Never been an issue before but I'll be waiting in future
CG_SBCrumb
New Spectator
7 years ago
Hi Jenojo,

Sorry you've got the run around. What support told you was incorrect. Send me a DM with your ally code and I'll check out what happened with your account. A handful of people tried the node right at the moment the patch went live on their server yesterday and had issues.

DS Hard Node 9-B is working correctly and will give out Bossk shards as shown.
taxingpear94
7 years ago
Can you provide more details? Packs? Event? It's a bit difficult to understand without knowing where these shards are coming from.
Jimbowmanuk
7 years ago
DS Hard node 9-B dropped 2 Ewok Scout shards instead of 2 Bossk shards when bossk was the advertised drop. It's not first time rewards and I've never known first time rewards to be different from those advertised also where else are you going to drop 2 specific shards from?
mutantwacko
7 years ago
I didn't even get that. I'm 0-10 in 9B so far.
DaPowerfulJedi
New Spectator
7 years ago
I don’t think it’s random rewards or first time rewards, I think it’s the wrong rewards. Probably a bug.
Jimbowmanuk
7 years ago
I know it's the wrong rewards but customer services are trying to fob me off with excuses. I wish they made them play the game so they can deal with complaints with a little bit of knowledge
Lynnkeen1998
7 years ago
Escalate the ticket as the shard drops on nodes are NOT random shards @CG_SBCrumb can you look into this too and confirm its Bossk shards and not either or?